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Custom Color Set
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66,637 Verified Client Reviews |
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leaves hair dull color not lusturousThis is not for me. I have difficult to cover gray. Color faded with couple of washes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
It worked... for the first few inchesHi, This dyed the first few inches almost the right colour, but then the rest of my hair is the same colour it was before except a little darker, and quite a visible line where the colour change is... What the colour should have been: https://s9.postimg.org/spwumky4f/m_6_54_md_ts1438190715.jpg How it turned out, my hair is still damp but you can clearly see the colour: https://s16.postimg.org/t8812u5ph/IMG_20160910_205934383.jpg https://s17.postimg.org/qzabw2vcv/IMG_20160910_210428089.jpg https://s15.postimg.org/3k9ybzk5n/IMG_20160910_210537786.jpg Really not what I expected, feel very disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenni - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
STOP ANY ORDERSUnfortunately I have to cancel any orders. Please delete my personal information from your database, especially my debit card info. Judith Gann 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and deleted your personal information, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Its goodDid not keep the gray hair away long but nice color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeioni - While we're glad that you're enjoying your color results, we're sorry that you're unhappy with the gray coverage. We've forwarded your comments along to your colorist who will review them and make any necessary adjustments before your next order ships. We look forward to crafting your custom formulation designed for increased gray coverage soon. |
brassey color not a pretty thingsLetting my grow out tried of using the purple shampoo. Color orange brassey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Intense purpleI love how the dye left my hair all soft but, I could barely see any purple tone on my hair. My hair was already a dark brown and a bit sun bleach, and it just dyed my hair a darker brown. We will see what happens after my formula gets adjusted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Nice ColorThe color was nice, but I chose one that was too dark. 0 of 0 people found this review helpful. Did you? |
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Love the color! But only lasts one week!The color is amazing. However it doesnt last long enough to justify the price. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color changeNice gray coverage, would like to have a lighter shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We are happy to hear that you're enjoying the coverage of the color! To make adjustments to your color, please do so online at www.esalon.com and typing in your personal email/password combination. From there, you can let your colorist know directly what you'd like to adjust! |
Not a good matchAfter being in the sun most of the summer my hair color changed more then I expected, or it was mixed wrong. Either way my root touch up was so off I had to start over. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |