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Custom Color Set
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66,541 Verified Client Reviews |
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DryMade my hair very dry and brittle. Color washed out a lot at roots on the 1st wash. Loss of hair also. Will never use this again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Horrible Color!!Colorist decided to change my chosen color to a "more flattering" color. It was a disaster. My reddish brown hair turned an ASH BLACK on the ends. The roots didn't take it as much. I look ridiculous and I am completely embarrassed. I am going to have to now pay a professional to fix this mess. I've NEVER had this problem with box color from the drugstore. NEVER. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeidre - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
not for meI did not like this color. When a guy notices your hair you know it turned out bad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
The last shipmentI asked for a lighter formula which is ok, except the instructions stated I needed to leave on my roots for about a half hour and then lather and wash it out. My roots were totally blown out. They are several shades lighter than I expected..It looks weird. My roots now match the end of my hair. I think I would prefer to go back to the previous formula, and maybe a few minutes on my hair. I'm just disappointed. My hair color just looks fake. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJannay - We value your experience as a client and are truly sorry that your results came out differently than expected. Your colorist has already adjusted your next order for you and we have waived the cost. We look forward to hearing from you once you use the complimentary reformulation we are making. |
Ehhh.The color doesn't stay long and it didn't exactly meet my expectations. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not for meThe only reason I gave this product 1 star was for the nice packaging. I originally asked for a certain color and left detailed information about how my hair pulls reds & golds and upon review it was changed by a color specialist to something different to better suit me. I followed all instructions and did the application and noticed that within about 7 minutes the color started looking really dark and much different then what it would normally look like when getting it colored with my preferred product. I immediately started to wash it. When it was all washed out it looked all dark auburn. After I dried it it was clearly a dark red. I almost fainted. Now I have to wait a few weeks to have it fixed. It is such a drastic change from what I was before ( medium blonde). It makes me look sick as I am also very fair in complexion. I am not happy with the outcome at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Just not covering my grayThis has been a problem the last two times using eSalon. The first time I thought maybe I got some of the skin protection on my hair. This last time I was very careful not to. And the very next day my temples were still gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeena - We’re sorry to hear that your hair color faded faster than you expected. We have placed a free order credit on your account, so we can adjust your next order for better coverage. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not what I expectedThis was WAY TOO DARK. It said on the instructions : for best results do not apply to already colored hair. WHAT?? I told them that I had already colored my hair. I'm not happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We apologize for any confusion. Per your Personalized Instructions, you were not to apply your roots bottle to any previously-colored hair, and your gloss was to be applied on your previously colored hair. We see that you reached out to your colorist about your results and we sent you a free reformulation, per our Satisfaction Guarantee. Your experience is important to us, and we look forward to your feedback on the adjustments we made. |
Nice natural colour but didn't cover the greys very wellNeeded to cover the greys more apart from that it was a nice colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMac2014 - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Didn't make it red enoughNot happy 0 of 0 people found this review helpful. Did you? |