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Custom Color Set
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66,541 Verified Client Reviews |
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DissatisfiedMy last hair color order I requested a change to a bronze/red color. It was really very burgundy and not what I wanted. I would like to upload a photo of the color, but o don't see this as an option. The color is finally looking better after several weeks, but I think it should look good from the start. Can I have a do-over? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaulina - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Custom Hair ColorI have used many products my self and also had my hair professionally done. This was the first time the product completely dried my hair out. It felt so dry and nasty. I did like the color but not worth the dryness. I had to use three times more conditioner and also a leave in conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPenny - We’re sorry to hear that you were unhappy with your eSalon experience and that your hair felt dry after your color application. This feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not happyThe dye did not suit my hair and 2 weeks ago I asked you to cancel any further orders, If any arrive I will not pay, sorry, yet again you are sending out to me another dye, I asked you to cancel it last month but you still sent it, I used it and once again the product did not suit my hair it made my hair feel like it was covered in lard and I rinsed it thoroughly and shampood and conditioned it as well, it felt so awful I had to shampoo it again twice to get rid ofvthe lardy effect on ex I receive it I will send it straight back to you Linda sutton 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that you were unsatisfied with the eSalon experience and that your color made your hair feel like lard. Since you were unhappy with your results, we have reached out to you and refunded your unwanted orders per our Satisfaction Guarantee. We apologize for any inconvenience. |
Somewhat SatisfiedI really like the quality of the hair color but was not happy with the color. I requested violet and my hair turned out dark brown with almost no hint of purple whatsoever. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, it appears we have reached out to you to discuss your hair color, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
My poor hair!The packaging is beautiful and I love the personalization aspect. Unfortunately, this product dried my hair out so bad that I've had to do two Opalex treatments and my hair still isn't back to normal moisture. Bummed and out over $300 :-( 0 of 0 people found this review helpful. Did you? |
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Color wasnt quite what I feel I describedI love the idea of this, I was really excited to try it. I think though that either I am bad at describing what I want, or they just were not able to make it in a bottle. I want a vibrant copper red- similar to what my natural hair color was as a child. I even included a picture of my 4 year old son, as he has my hair color (well before I got old and it all faded). The color I received was more blondish, dull and faded in like 6 days. I am considering trying again but I am nervous and may go back to a salon:( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYell - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
UnsatisfiedI usually love my hair color but this time my hair turned out very heavy & oily, I tried washing several times, it was gross and is hard to style. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry that you were unsatisfied with your custom color. Since you were unhappy with your results, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Still a little too darkWould like a little lighter 0 of 0 people found this review helpful. Did you? |
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Not happyIt was still way to dark, and it didn't cover my grays 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdriana - We are sorry to hear that your hair color turned out darker than you expected and didn't cover your gray. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
To darkI had asked for a little more brown as the gray grabbed a lot of red but this was way to dark, I would rather go back to the lighter redder color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |