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Custom Color Set
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66,541 Verified Client Reviews |
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A little darkThe color was a couple shades darker than I asked for it to be. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
I know you have triedMy gray will just not cover this last color that I waited to do until today just made my gray stand out more. Thank you so much for trying but after 3 etempts I give up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Not For MeIn all the years that I have colored my hair I have never used different colors for my roots and ends but that's what came in my kit. My hair is now copper on the ends and an ugly brown at the roots. It looks horrible. I can't imagine what it's going to take to fix this. Ugg. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not for me!!!Company was hard with. They depend on computers vs a life person. Tried sending an e-mail and they couldn't even get me name right...doubt I will let them near my hair... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice- Thank you for your feedback. We apologize for the disappointing experience you had with our Made for You Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
GoldenI did ask to go a little lighter, however, I pull red when golden is added to color. I neglected to mention that. My fault. I will update my color preference. 0 of 0 people found this review helpful. Did you? |
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It messed my hair up.I waited 24 after a wash to dye my hair right? So I dyed my hair expecting it to work and look good. No, it made this oil in my hair that would not wash out no matter what. It even dried my hair out at the same time. I am very disappointed and never want to use this on my hair ever again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsArianna - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Easy to use color not quite right yetThe color takes on a brassy tone. I was hoping for a 'nordic' whitish beige color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJutta- We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
I am allergic to one of your products...probably the haircolorI did a patch test before using your product and that was fine..so I applied the color .My color was very nice but my scalp became very itchy after a few hours . ...The itchy scalp continued until I took an antihistamine 2 days later . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDoris - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we stopped your subscription. Again, we apologize that you were unhappy with your experience. |
Good color, but...My past two e-salon experiences have given me mixed feelings. The color itself was fine. It effectively covered my grays, and it was a nice, warm shade. The problem comes with trying to rinse it out. No matter how careful I was with the application process, I've had this goopy, "nearly impossible to rinse out" residue on my scalp. I had to scrub and scrape with my nails and a comb for nearly 15 minutes, and was still finding remnants of it for several washes afterwards. It's gross, and has never happened in the past when I've colored my hair with other products. I'm not sure if it was a formula change or what, but I don't want to deal with that again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAllison - We’re sorry that your recent hair color left your hair feeling waxy or greasy. This feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we apologize for this inconvenience. |
Did not lastI was not crazy about the color, since it was darker than I wanted. Nonetheless, as a chemist, I followed the directions exactly, but the gray came through in less than a week. When I do my own color, it lasts a lot longer. Disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIrene - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |