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Custom Color Set
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66,541 Verified Client Reviews |
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DisappointingI followed directions to the letter and must say I was disappointed by the results this time. My gray hair was covered but so was the rest of my hair which turned darker. The feel of my hair was coarse and very unmanageable. It's growing out and getting better since I trimmed it. Don't think I'll try that again. To be fair, my previous experiences were great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
My color came out very un even and platinum on top.Not for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Initially looks good but..................The packaging, extra etc are all pretty good although the color it's self is very expensive. After 3 days the roots at the front of my head had come through. This does not happen with a Nice & Easy product costing a third of the price 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Way too dark!Won't use this again! I even sent a picture and my hair was to be golden brown and came out nearly black! 0 of 0 people found this review helpful. Did you? |
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Did nothingBarely changed the colour of my hair, took about 5 washes to wash out the greasy stickiness properly. Then the colour was so faded that it wasn't worth the stress. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
result was terribleprocess was easy but I did not like the results of the product. Not even close to the shade I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma - We're sorry to hear that you were unhappy with the results of the product. You'll be happy to know that one great benefit to our services is that you can make adjustments to your upcoming order at eSalon. |
Too complicatedThis was way too complicated with too many steps for me. 0 of 0 people found this review helpful. Did you? |
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not what i expecteddid not like color at all dosent even look like hair was dyed cancel me 0 of 0 people found this review helpful. Did you? |
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Never received it.Never received the product, so it's a little hard to review. 0 of 0 people found this review helpful. Did you? |
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A little darkI felt like this one was darker than last time. Looks good but a little lighter with a hint of red wouldn't cool! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandi - We apologize that your most recent order turned out darker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |