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Custom Color Set
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66,713 Verified Client Reviews |
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UnhappyReceived in a box & the bottle leaked open. It was all over in the box. The box got dyed with my hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMona - We're sorry to hear that your order arrived damaged. We are currently processing a complimentary replacement order for you and have reached out with further details. |
Not goodBroke off my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdrian- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Great product for the cost!I received my custom color in the mail today and followed the directions to touch up my roots. My last color was at a salon and this color blended perfectly! The only negative I can say is that it did not color the gray along my hairline (by the ears and nape of the neck) as well as I would have liked. It did, however, cover perfectly every where else! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheryl - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We're happy to hear the color blended perfectly! We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
ColorMine is too red I think it's 20 v. Need a more natural brown/ gold/ red combo. Bought light golden brown by Loreal at the drugstore last time to tone down the red. I still have your last shipment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Product great wrong colorI wanted purple hair with a little brown showing. My hair is just dark brown with very little purple. Very disappointed in the color. Love the company though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Nice colorReally good match to my natural hair color. Every single drugstore hair color turns my hair orange but this did not. I will save over $50 a month using this product. Only gave 3 stars due to my gray coverage not being as good as salon quality. We will see next month as my instructions are now customized to leave on my hair for a longer period of time. 0 of 0 people found this review helpful. Did you? |
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2nd Time Aroundfound time to apply my color after receiving it weeks ago. This is my second time using color from eSalon and I'm still not satisfied. I follow the instructions closely with the exception of a few minutes due to having long thick hair. After I was done washing/ rinsing out the color it feels sticky and strands clump together. This is what happened the first time. I won't be ordering again. I was hoping the first time was just a fluke but not so for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - We’re sorry that your recent hair color left your hair feeling waxy or greasy. This feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we apologize for this inconvenience. |
HairThe color was too dark. Cancel this account and do not send any more. thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Love color, hate feelI love the color but it was very difficult to get out of my hair and my hair feels chunky and hard to comb through. My hair is very thick so may be due to that. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re sorry that your recent hair color left your hair feeling waxy or greasy. This feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we apologize for this inconvenience. Please let us know if we can assist you further. |
Latest root color was too orange!I know we lightened the root coverage, but now am thinking it has to go darker again. Maybe back to the original. So it will be darker for the first few days and then fade into brown vs. being orange. Orange was scary!!!! Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We're sorry that your most recent order turned out too orange. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |