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Custom Color Set
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66,541 Verified Client Reviews |
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do not send any more until you fix the problemstoo brassy, not enough coverage for gray, needs to be lighter blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - Thank you for the review. We went ahead and contacted your colorist regarding your concerns and added a credit so your next order is on us! Please let us know if there is anything else we can do to assist you. |
Hair colorIt seemed darker than before and I'd asked for some red highlights added. I didn't see any. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShirley - Thank you for taking the time to review us. At this time, we do not have a highlight option available but this is something we are looking into! I also see that your colorist has successfully reformulated your color to better suit you. We apologize for the inconvenience. |
Not a good experienceProbably the drippiest, messiest, most frustrating dye I've ever used. Color is way darker than what was pictured or what I anticipated. Color is also completely flat. There is no dimension or highlight to it. It looks like I'm wearing a black, curly, wool hat all the time. I've been using the Heart Lock It shampoo as well, and even after 4 washes, the shampoo is still pulling dye out of my hair. My hair also feels terrible. Very dry, frizzy, and lifeless. Did it cover gray? Absolutely. But at what cost? So disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Sorry to say, it didn't cover my grey hair.I was so hoping that this color would work but it didn't cover my grey. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
my hair is blac & I hate it!I hate the color. I will have to pay $100 for my stylist to lighten it. The chemicals burned my eyes & gave me a headache. 0 of 0 people found this review helpful. Did you? |
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A Hot MessMy hair feels like it is coated in something thick. I've washed it 3 times already. Yes I followed the directions exactly. 168 of 179 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. We see that your colorist reviewed your comments and reached out to you. |
Did not like the texture.The color was fine, but it made my hair feel course. Even with the extra conditioer that I purchased. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJodi - We’re sorry that your hair felt coarse after your color application. Our records show we refunded you for your last order since you have expressed that you were unsatisfied with our product, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Hair falling outMy hair is falling out 0 of 0 people found this review helpful. Did you? |
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Not enough product.The color was ok. It wasn't enough product. I had to add another product to it to stretch it. Be aware. eSalon says you're in control. I do not understand how because you cannot cancel online. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Stubborn grays!!I like the color, but it does seem a bit darker than last time...is that possible? Also, after the 2nd washing, it seems my grays are showing through more than they did with my 1st purchase. Was my formula modified at all from the 1st time? Thank you, Jody 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJody - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |