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Custom Color Set
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66,541 Verified Client Reviews |
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color not for meunfortunately, the color was too dark and had too much of a red tone in it. My hair tends to pull red as the color washes out, was not pleased with the product at all. Waited 48 hours, then recolored my hair with a shade from a store bought product that was the lightest that they had....and it lightened my hair well enough that I wasn't embarrassed to walk around in public. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We apologize that your color formulation came out darker and more red than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
color too dark, pls refundcolor toodark , pls refund 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDavid - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
colorFirst time stained my grey hair. Second time didn't 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Color okay but didn't cover grey.I'm so disappointed. Really thought this would be perfect and the color was okay for ordering online but man it does not cover greys. And the worse part is most dye will at least cover and then wash off to expose quickly but this didn't even do that. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOcie - Thank you for your feedback! I can see we reached out to you regarding a complimentary reformulation with one of our colorists. We would be happy to send you better gray coverage so please let us know if there is anything else we could do to assist you. |
Great IdeaI love the idea of esalon, but was a little disappointed in the way my color turned out. Not sure if I will order again or not :/ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Not satisfiedThe color fell out and didn't actually cover my Gray's 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
colorWasn't happy with the color. Not a bright as I was hoping for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatasha - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Didn't match my color..... twiceI tried twice and didn't match. It was bright red and turn out dry orange/blondish reddish. UGLY!!!!!!!!!! Not a happy customer at all. I wish I never tried this !!!!!!! 0 of 0 people found this review helpful. Did you? |
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Hair colorThe color I got last time was too red or just the wrong shade of red. It was like Ragedy Ann red. this was the only time I wasn't happy with the color. I have been happy with all of the previous orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color as well as an additional credit. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Color great but the last 2x times hair was extremely gummy! WHAT HAPPENED??Took multiple washings after coloring to get the gumminess out of my hair! Color is good. I have used esalons several other times but the last 2X (May & Sept) the gumminess has been terrible! In the past I have recommended esalons but at this point, I am unable to do so. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re sorry that your recent hair color left your hair feeling gummy. This feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp.Again, we apologize for this inconvenience. |