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Custom Color Set
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66,541 Verified Client Reviews |
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Seemed differentI used eSalon color 3 times. The first 2 times seemed exceptionally better than what I had used before. However, the last time was exceptionally worse! It was much more brassy, although I didn't change the color... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - We're sorry that your most recent color order turned out brassier than you expected. Upon reviewing your profile, we see that a non-expiring complimentary hair color credit was added to your account, per our Satisfaction Guarantee. If you decide to try again in the future, your colorist will review your comments and make any necessary adjustments to prevent brassiness. We hope to hear from you soon. |
Custom Hair ColorNot a good color for me. 0 of 0 people found this review helpful. Did you? |
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OMG RedSurprise I'm a clown. Way too orange. I know changes were based on my feed back but it was a mistake. How can I tone it down NOW? Can't go anywhere like this 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - We’re truly sorry to hear that your color turned out much more red than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to tone down the red. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to hear from you soon. |
Too darkI love your products, but the combination color was a bit too dark for what I was looking for. I wanted a color more of a brighter but lighter red as I already have red hair. The color that you made up is a deep red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLela - We're sorry that your color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order and reached out with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not enough!One Bottle was not enough for my thick and long hair! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiranda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Custom Hair ColorI put this color on my hair and I had a reaction to it. I guess all color is not for everyone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrederica - Thank you so much for your feedback. We were able to refund you immediately and unsubscribe you from future orders. We are sorry you experienced an allergic reaction. On behalf of eSalon, we wish you an easy recovery. |
Color didn't keep - roots started showing again after 3 weeks.Never had an issue with coloring hair at home from the over the counter hair Dyes. this is the 1st time I was not happy with the results after 3 weeks. most hair dyes at home, my roots start to show after 60-75 days. That's too bad, was hoping I found a great product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGrace - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Could not useAllergic to this product it blistered. My scalp. Do not send me anymore products, delete my aaccouonnt. 0 of 0 people found this review helpful. Did you? |
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Just okNot sure why this is supposed to be better than other brands. Fairly good gray coverage. Nice tone 0 of 0 people found this review helpful. Did you? |
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not like I askedIn the beginning it was great and then Jennifer changed my color on me. Ive asked for the same color the entire time and for some reason instead of the Dark Mohagony have been getting RED. Im sorry, I DO NOT like RED. I have had to go to Sally's Beauty supply to purchase a darker red to fix what I purchased from you twice now. This is why I have canceled my account once and for all. Im not betting on a third time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |