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Custom Color Set
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66,689 Verified Client Reviews |
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The color was pretty... butIt did not stay on my hair but 4 days and it had already faded tremdendously! I will not purchase anything more. I just wish that I could cancel my account on their website before they charge me again! 0 of 0 people found this review helpful. Did you? |
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Not satisfiedNot happy with my color,it made my hair feel like straw, please cancel my account. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
CANCEL NOW, RETURND THE LAST ORDER, STOP NOW I DONOT LIKE LIKE YOUR PRODUCT ,Do not. Send another order!! I returned the last order for a refund! Cancel Now! 0 of 0 people found this review helpful. Did you? |
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A little too redA bit more red than I had expected. Really pretty shade but I prefer more brown. My roots are a little to light, it was recommended that the shade I had picked would be too dark. It came out the opposite. Followed the instructions to a T as well.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdeline - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
stop deliveryi got rashes! 0 of 0 people found this review helpful. Did you? |
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Good colourNice colour but wanted a full head not just a root touch up as it was the first time I used this colour. So there wasn't enough to go on all my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanna - Thank you for reaching out to us. Upon reviewing your profile, we can see someone has already contacted you to remedy the situation. We can't wait to create your perfect hair color! |
Store Bought performs betterI love to help my wife with her hair. I was excited to try this product. Sadly, the store bought product is cheaper and performs much better. I will not purchase this again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAl - Thank you for your feedback! We have gone ahead and refunded your order per our satisfaction guarantee. Thank you for giving eSalon a try! We will be reaching out to you shortly. |
Hair colorThis hair color was too brown and under a month, it faded out and I'm back to my original hair color before I dyed it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHannah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
too redStill to red, not happy with the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We apologize that you're seeing your results as too warm. We see that a representative has reached out to you and issued a refund, per our Satisfaction Guarantee. Again, we apologize you were unhappy. |
not pleasedi am not pleased at all with this product. my hair is much softer and glossier with my cheaper over the counter drug store brand. the color was the exact same which is good but the other is not anything different like the photos show in advertisement. i would say it was worth the ten dollar amount for a first delivery and try but not worth the higher price at all . i prefer to stay using the one that leaves my hair soft not a stringy feeling. very dissapointed in what i thought would be a wonderful product.. no thank you on further purchases 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |