|
Custom Color Set
|
66,772 Verified Client Reviews |
|
Sort by: |
|
NOT FOR ME!!Not really thrilled with this product. Feels very greasy in my hair color isn't what I expected. Will be sending the shipment back. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDoris - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Hair was falling outPlease cancel my order, must be to strong, my hair was falling out, 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDolores - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing an allergy test 48 hours before each hair color application. Instructions for the allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
A great deal for the right person.The only complaint I have is that even with using their coloring tools (which were awesome!) the color came out darker at the tips than the roots. My hair still felt healthy after using their color and it was pretty accurate to the color I requested. It was kind of dark and not quite the right tone, but I'm going to chalk that up to the box dye I'd used on my hair previously, It's a great product for someone with previously undyed (or professionally dyed) hair and a lighter hair color who plans on going darker. I'm personally going back to box dyes, but this could be well worth the money for the right candidate. 0 of 0 people found this review helpful. Did you? |
|
Terrible colourI informed e-salon that my hair is medium brown and I ordered medium ash brown hair colour. When my product arrived it was light ash brown. I e-mailed them that they had sent me the wrong product and that I didn't want my hair to go lighter as it always goes orange. They asked mt to phone them. The girl that I spoke to, Danielle, said that because the product I had ordered had so much ash in it they'd sent me a light/medium brown. She said that the product couldn't make my hair any lighter because it doesn't contain bleach. She advised that I do a strand test first. I did a strand test first but I couldn't really tell so I decided to use the product. My hair came out lighter and orange just as I'd worried and I had to re-dye it immediately with my usual colour. Very disappointing 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAmanda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Cannot use productsI'm sorry but I cannot use hair coloring for the moment. I have developed a skin allergy, I cannot use hair coloring as one of the precautions. Sorry. 1 of 1 people found this review helpful. Did you? |
|
Good color, bad residue.My color turned out nice, it took me an hour to rinse and wash color out. Still after washing multiple times, I have this waxy residue. I will stick with store bought color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMolly - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
nice colorI went a half shade darker this time which came out just okay. After a few days, I ended up highlighting around my face, which I do like better! 0 of 0 people found this review helpful. Did you? |
|
Dark Blonde Golden Invisi-Copper 7.43Needs more copper. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSam - Thank you for your feedback. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not quite what I expected!The colour was terrible and I had an allergic reaction to it. I can now not cancel my order as I have to telephone the company. Not a product or company I could recommend. I just want to cancel the order! 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSamantha- Thank you for contacting us and sharing your feedback. We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. |
Good Color rough on my HairI like the color. But it really makes my hair feel dry. 0 of 0 people found this review helpful. Did you? |