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Custom Color Set
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66,754 Verified Client Reviews |
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To darkI really wanted a lighter blond, this one was to dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoan - We’re sorry to hear that your color came out darker than you expected. We have received your request for change. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
A little darkThis latest color seemed darker. I am also having a problem with fading and losing shine throughout my hair within the first two weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGinny - We’re sorry to hear that your color came out darker than you expected. We have received your request for change. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
Gloss purchased and usedI'm uncertain if it was the gloss or if the formula changed somewhat but my hair ended up being a lot darker than the previous 2 times I used your product :-( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDianna - We’re sorry that your results came out darker than expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
First time usingI really love the color I have with this. However after a few washes, I've noticed my roots are losing color quickly. I only used the dye about 11 days ago and some grey is back. I also only wash my hair 2 times a week, so it's had 4 washes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia - While we're glad to hear you liked the color, we apologize you color faded so quickly. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
fades quicklyI do feel that without the extra color for the ends that the color does fade quickly 0 of 0 people found this review helpful. Did you? |
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TOO DARKNot for me - VERY unhappy and my hair is damaged and frizzy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
ColorNot the color is was expecting 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re sorry to hear that you were unhappy with the results of your custom color. We see that you have already reached out to us and we have credited your account for one complimentary hair color order. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Gray hairIt doesn't cover the gray very well. After one wash, it washes out around my temple and ears. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy Sue - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Too dark and natural. I wanted brighter, more violet tones.I didn't realize the colors were not vegan until after application. Was going to cancel auto shipment anyway because the color wasn't as nice as the Schwarzkopf one I like. The excessive packaging was a huge turn off as well. Giant box with clam insert wasn't necessary. 0 of 0 people found this review helpful. Did you? |
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Really wanted to love this siteThis site sounded amazing, until I colored my hair :( It came out NOTHING like I had ordered. I filled out the questionnaire, mentioned I had recently colored my hair (no roots yet), my order came with a bottle for roots I didn't have. I still followed instructions to the T (they are the professionals they should know, right?) and my hair came out darker than my natural hair (was supposed to be lighter)!! I sent in a request to my "stylist" mentioning how wrong they got it and NOTHING. Haven't heard a peep from anyone. This was 3 days ago. The best thing is I decided to splurge on the clips and brush set. Pretty sad. I have been disappointed before, thought this would be different. WRONG. 75 of 77 people found this review helpful. Did you? |
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Response From Our ExpertsAAMM - We apologize that your color turned out differently than you expected and for any misunderstanding. It seems you did not receive the personal response your colorist sent after reading your message. We adjusted your formulation and instructions for you and sent a free reformulated color shortly thereafter. Again, we’re sorry that you were unhappy with your experience and look forward to your feedback on your tailored reformulation. |