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Custom Color Set
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66,637 Verified Client Reviews |
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Awful...harsh....made hair brittle ...caused breakageTerrible product it is harsh, dried-out hair, and causes breakage. After using the product my hair was so damaged. Don't use this on your hair! I used this over a month ago and am now struggling with getting my hair back into healthy shape. It's try, lacks luster and shine and looks awful. I followed the directions exactly. In addition, it was missing product it says it comes with a conditioner, but that was never in there. My first shipment arrived and the color bottle was leaking all over my doorstep. It was a mess. I will say, that the customer service was wonderful! I immediately called them, and they immediately send out a replacement shipment. They were polite and very accommodating. My interaction with the customer service team was Top Notch. That is the only good thing I have to say about eSalon. The product itself is one that I would never recommend anyone try. My hair is a ruined mess and it is going to take me a long time to get it back to its once healthy, lustrous , shiny condition. Basically, all I can do is wait till the damaged hair grows out. 1 order does not provide enough product for long hair. My hair is a little longer than shoulder length and there was not enough product to adequately cover the amount of hair I had. I needed two orders in order to adequately cover the amount of hair I have. The product is liquid color as opposed to a cream color . It's basically just like what you would buy in the grocery store, only with more steps and with harsher chemicals. my case this was a double process. You administer 1 series of color and then another series of color. It's time consuming and forces you to process your hair with these awful chemicals twice. I'm not a beautician. I'm not in the beauty business. I don't have any connection with any hair color Product Company. I'm just a regular consumer who thought I'd give this innovative product a try. The idea and eSalon advertising sounded promising. I read many bad reviews and should have listened 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErica - Thank you for taking the time to share your feedback with us. We see that your colorist reached out to you personally about your experience to offer guidance on your application and we are set to send a free order to you once your hair is ready. We truly value you as a client and look forward to delivering the perfect experience for you. |
No differenceHonestly, the color was not any different from the other product I was using for half the price. 0 of 0 people found this review helpful. Did you? |
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Really bad productI am really unhappy with the colour . Turn out too dark and did not cover my grays. Hair felt like as if cover md with silicon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAgnieszka - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Will never use this againFeels like vaseline is in my hair and I can't get it out grossed out will never use this again....and that's after 2 washes and 2 rinses 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We’re sorry that your hair felt greasy after your color application. This feeling is most likely caused by residual color still coating your hair and/or scalp.Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Hair colorJust received my product today. Boy was I surprised when I saw the list of ingredients! I WON'T be using this product!!!! Do you want me to return it or should I just throw it away???? Please advise what to do with product. Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara -We’re sorry that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Wrong againColor was all wrong didnt cover greys. Brassy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauna - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Turned my hair brassy/red-orange!!!!!I asked for a lighter color and more gray coverage. The color I had previously wa LJ-06-15VOL. . It was never brassy... It was changed to LJ-07-20VOL. I hate the resulting color.. I'm cancelling my membership; I'll find a better color elsewhere. It's a shame, because my daughterr and I have been members for over 2 years now. DISAPPOINTING!. The 20 volume was too strong. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Total coverageThe color doesn't color/cover the greys as it should even when left on for the recommended time. Also I've noticed the color fades a couple of weeks sooner than it should. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEyleen - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
ColorFeel like each new batch that comes is different not same color and still having trouble with the gloves made for very small hands 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEileen - Thank you for your feedback. We would be happy to assist you with your experience personally and will be reaching out to you shortly. We look forward to assisting you! |
Hair colorWhen I first put the color on it looks fine. It comes off on the towel after a few showers. I don't like the dull color after a few weeks. Leaves a stain on my head. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - Thank you for your feedback. We see that you shared your feedback with your colorist and we adjusted your color accordingly. Additionally, we recommend that you rinse out your conditioner with cold water to help prevent color transfer onto towels. We hope this information is helpful and look forward to your feedback on your new color! |