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Custom Color Set
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66,637 Verified Client Reviews |
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very gummyNot ok. Very gummy took me 2 hours to wash out gummy, about 50$ in baircare products to fix my colors 25 of 27 people found this review helpful. Did you? |
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Response From Our ExpertsKelley - We’re sorry that your hair felt stiff after your color application. This feeling is most likely caused by residual color still coating your hair and/or scalp. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Unhappy customerI was all excited about using esalon to color my hair. My excitement turned into anger after using the color sent to me. It was the wrong color. I'm extremely disappointed. Unfortunately I wasn't aware they keep sending the color. So now I am throwing away money 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that you contacted us to let us know you were unaware of auto-delivery and received a refund accordingly. Again, we apologize that you were unsatisfied with your experience. |
Gray hair coverageI don't how long your hair color is supposed to last but in my hair it lasts two weeks. I'm better off buying the cheap permanent hair color at Walmart at least it lasts. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenee - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Custom hair colorThe color this time didn't seem to color as well as it did last time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We’re sorry to hear that your hair color did not cover the same as last time. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results for your personal needs. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results. |
needs more redI really like this product but I think I need more red in my color 0 of 0 people found this review helpful. Did you? |
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Not what I expectedI ordered strawberry blonde, but the color did not so much strawberry as just medium blonde. It was so much like the color I already had that no one could tell that I had colored my hair at all. While the customer service has been excellent, and the actual color process was so much better than box color, I wish the color I received had been closer to what was stated. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLoren - We apologize that your blonde was not as warm as you expected. We see that you already contacted your colorist and we sent a free reformulated strawberry blonde color. We can't wait to hear your feedback on your custom adjustment! |
Hard to removeThe color is ok but it is hard to washout of my hair. I have three boxes that I have not used under my sink. I have tried to cancel delivery but could not. I hope it is canceled this time...$25 dollars is adding up when I can't use the product. 62 of 64 people found this review helpful. Did you? |
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Response From Our ExpertsKristy - Thank you for your feedback. We apologize for any confusion and see that you already successfully cancelled further deliveries. Additionally, we would like to draw you attention to the step in your Personalized Instructions that takes place after your timing and before you rinse, as this will help you remove any color residue from you hair. Again we apologize, and we hope this information is helpful! |
So blandI asked for a reddish brown (more copper than auburn) and had selected medium brown pearl copper. There is absolutely no red tint to this color. I now have completely bland medium brown with no highlights, and am stuck for two months until I can dye it again without damaging. So disappointed 51 of 53 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We apologize that your color did not come out as red as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation for a redder color. |
Colour much too darkI was nervous about using this as it said to only put on roots to prevent making other hair darker and then just before rinsing massage into other hair this should be for 1 minute which is what I did my roots are a horrible gingery colour much darker than before its awful i wanted lighter not darker very disappointed 9 of 10 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Not the color I asked forI made request for a caramel color. I got a dark brown. Not happy with my color at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCorina - We apologize that your color came out differently than you expected. We see that you have reached out to your colorist, who has offered recommendations for your desired look. Again we apologize, as we value your experience. |