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Custom Color Set
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66,689 Verified Client Reviews |
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Good coverage. Bad smellThe coverage was great, but the ammonia smell was very strong. 0 of 0 people found this review helpful. Did you? |
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It didn't lighten my hair one bit!I'm naturally medium/light blonde and I wanted to keep my sun kissed summer color but this did not even lighten my hair at all and darkened it darker than my natural color. I am completely dissatisfied. The purple tone adjuster didn't take out any brassiness or gold tones either. I guess this is not for me. I'd like a refund, I'm that upset. Not to mention my second order came completely smashed with the bottle contents leaking all over the inside of the box. I'm mortified that I have to walk around for 3 weeks until I can do something about it. I guess this service isn't for blondes. Sad, because I truly wanted it to work! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We apologize that you were unhappy with your experience. We see that you contacted us about these issues and we're currently working with you to ensure we resolve each matter to your satisfaction, including issuing a refund. Your experience as a client is important to us. |
Not SatisfiedI like the color but my fair feels and looks like wax. It's terrible.. it's looks greasy from using this color.. I can't use anything to get rid of that waxi look and feeling. Guess it will just have to wear off.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry that your hair felt waxy after your color application. This feeling is most likely caused by residual color still coating your hair and/or scalp. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Wanted a brown blondeShowed more red 8 of 9 people found this review helpful. Did you? |
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Response From Our ExpertsTerry - We’re sorry that your recent formulation turned out redder than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
custom hair colourDid not colour any of my grey and left my hair more grey/ lilac.Will never buy again waste of money 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We apologize that your color results didn't cover your grays. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Increasingly disappointed with it day by dayAt first, I thought my color looked good, though overall, it was darker than I wanted. I had strawberry blond with medium brown roots and asked to match the roots and go a bit more copper, but what I got was more of a dark reddish brown, not as bright as I wanted. In the warm overhead lighting of the house, it looked pretty good, so I filled out the survey saying I was satisfied. But then, I was outside in daylight and found myself in front of a mirror where I saw for the first time that my roots were still significantly darker than my hair. In that lighting, it was very noticeable. That really bummed me out. When I mixed the color with the developer I was dubious about how brown the roots color looked. I couldn't see how that color would get my roots light enough to match, and now I know my instincts were right. The more I look at my mismatched roots and ends and the darker color overall, the less I like it. And in daylight, without the warmth of incandescent lighting, the overall color is quite dark. I'm pretty disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGillian - We see that you have reached out to us personally with this feedback and your colorist is currently consulting with you on your goals for a reformulated color. We truly apologize that you were disappointed and we look forward to designing a formula that will best suit your needs. |
my hair is feeling very dry.my hair is feeling very dry from the dye 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We're truly sorry to learn your hair has been feeling dry. We would love to help, so we'll be reaching out to you shortly. |
Hair left feeling heavy and greasy lookingAfter only doing a couple of strand tests I was very disappointed the colour left my hair feeling. Really heavy and had a greasy feel to it which has taken 3 shampoos to get back to normal. I will not be using this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Great Hair coloringI have only used this esalon hair color product only once but the product it self seems to be great except the anmonia smell that gave me headache while I used it and afterwards. ( So I had to stop my auto shipment.)I normally use non-anmonia product so maybe thats why. Wish the anmonia smell isn't there cause I really love it, the whole kit. 0 of 0 people found this review helpful. Did you? |
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Color not rightToo much gold in color. I thought we had fixed this? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - We apologize that your most recent order had too much gold. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |