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Custom Color Set
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66,637 Verified Client Reviews |
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Not goodBought this, followed the directions to a T, I still have roots and grey all it did was slightly darken my highlights and made them a golden brown🤢. So not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - We're sorry to hear that your color turned out differently than you expected. We see that you have reached out to us with this feedback and your colorist sent you a complimentary reformulated color, per our Satisfaction Guarantee. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
OrangeMy roots are orange unfortunately.not sure why the root developer was only a 15 when I stated that my natural color initially is a dark blonde and my shafts color was a light blonde. I'm pretty sure I needed a stronger developer. But I followed your directions and ended up with orange roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKeri - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color and offered our professional advice. Again, we apologize that you were unsatisfied with your experience. |
It came fastCame fast, the color did not last. I followed the directions and the color did not last very long will go back to doing what I did before! Tried to cancel my order entirely and it is very difficult there is not place to do so, thus is very frustrating. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl-Ann - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not happyNot happy with the way the color turned out. I was wanting to cover some grays and stay close to my natural color, unfortunately that didn't happen. I will not be continuing with any future orders at this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit you can retrieve at any time. Again we apologize, as we are committed to delivering the perfect results for you. |
Nothing like what I asked forChose a blondish brown with a hint of red. My hair is now orange. No more mystery colors for me:( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristy - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
hair colorthe color was off, it was lighter than my roots. One bottle is not enough to cover my roots. I have a lot of hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation. |
Not as expectedI have been dying my hair for years and this is the first product that ever caused issues on my scalp. There was no smell which was important but it did not cover all my greys like I feel it should have. I used the shampoo and conditioner but my hair felt extremely dry after one day. Between the sores on my scalp and the dry hair I don't feel this product is for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We see that you've already reached out to us and received a refund and further helpful information. On behalf of the eSalon Family, we wish you a quick recovery. |
Love the color but still see grey hair at roots!!I love how soft and unprocessed my hair feels immediately following the use of your color. I really like the color too, it's a shame that I can still see grey hair shimmering through at my roots... I have better luck with the cheap box dye I buy at the store.... I tried... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSummer - We're sorry that your most recent color order did not cover the gray at your roots. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
To darkI really wanted a lighter blond, this one was to dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoan - We’re sorry to hear that your color came out darker than you expected. We have received your request for change. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
A little darkThis latest color seemed darker. I am also having a problem with fading and losing shine throughout my hair within the first two weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGinny - We’re sorry to hear that your color came out darker than you expected. We have received your request for change. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |