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Custom Color Set
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66,637 Verified Client Reviews |
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Not as dark as I wantedI Wanted more blue tones. But I got the same color as my last order even after writing a note for adjustments. However they did ship fast and I was able to dye my hair on time. Please let me know If I am unable to make it darker 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry that your color was not as dark and cool-toned as you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order. We look forward to hearing your feedback on this new formulation soon. |
Not Enough to do the jobvery easy to follow instructions, but there was not enough of the bottle 2 colour for my hair thickness and length, so i now have very patchy colouring. there was also not shampoo or conditioner to finish the job 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. We will be reaching out to you shortly. |
BrownNo matter what the colour always comes out brown. I'm trying to achieve the same deep cherry red/black colour I get from my stylist 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJo - We apologize that your most recent order did not have the tones you were looking for. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not great just ok and was runny!Thought I would try this after reading online reviews, even though they were mixed. Color was runny, was too dark and left my hair feeling gummy and tacky! It stained my hairline to the point of looking fake, despite having the barrier cream and stain remover cloth, but still left me with hot roots and uneven coverage on regrowth for gray coverage in other spots. No more, not for this price. I will go back to store bought!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry that you were unhappy with your color experience and we would love to help. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied. |
Greasy hairThe color result is great, but something has made my hair extremely greasy even after 5 shampoos. Is this caused by the gloss color for the ends and how can this be prevented? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenni - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling greasy.This feeling is most likely caused by residual color still coating your hair and/or scalp. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Good coverage. Bad smellThe coverage was great, but the ammonia smell was very strong. 0 of 0 people found this review helpful. Did you? |
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It didn't lighten my hair one bit!I'm naturally medium/light blonde and I wanted to keep my sun kissed summer color but this did not even lighten my hair at all and darkened it darker than my natural color. I am completely dissatisfied. The purple tone adjuster didn't take out any brassiness or gold tones either. I guess this is not for me. I'd like a refund, I'm that upset. Not to mention my second order came completely smashed with the bottle contents leaking all over the inside of the box. I'm mortified that I have to walk around for 3 weeks until I can do something about it. I guess this service isn't for blondes. Sad, because I truly wanted it to work! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We apologize that you were unhappy with your experience. We see that you contacted us about these issues and we're currently working with you to ensure we resolve each matter to your satisfaction, including issuing a refund. Your experience as a client is important to us. |
Not SatisfiedI like the color but my fair feels and looks like wax. It's terrible.. it's looks greasy from using this color.. I can't use anything to get rid of that waxi look and feeling. Guess it will just have to wear off.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry that your hair felt waxy after your color application. This feeling is most likely caused by residual color still coating your hair and/or scalp. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Wanted a brown blondeShowed more red 8 of 9 people found this review helpful. Did you? |
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Response From Our ExpertsTerry - We’re sorry that your recent formulation turned out redder than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
custom hair colourDid not colour any of my grey and left my hair more grey/ lilac.Will never buy again waste of money 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We apologize that your color results didn't cover your grays. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |