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Custom Color Set
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66,637 Verified Client Reviews |
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nopeRed hues wash out my skin tone, which is why I always go for darker and blue tones. I asked for violet, but got red violet. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - Thank you for your feedback. Unfortunately because natural brunettes' natural red pigment will show through if violet color is applied, we feel that you will find the results you are looking for at a salon. We have gone ahead and issued a refund for your color purchase, per our Satisfaction Guarantee, which we hope you accept with our apologies. |
Allergic reaction.I had a horrible allergic reaction to this hair color. This hasn't ever happened with other hair color. I did the test, no problems. Then, miserable for an entire week!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
love that it comes in the mail & is cheaper then going to a salon by farI give 3 stars because I sent a note to my stylist here about what colors I love, dark deep reds & purple, & got a more copper orange tone. Yuck! The color also did not even match the pictures I submitted. Did she even look?? I will try again & hopefully be listened to. Beyond that... the color stayed in quite well. Did not fade & definitely perment if you order the perment color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMisty - We’re sorry to hear that you were unhappy with the results of your custom color and we would never wish you to feel that we had not reviewed your personal comments and pictures. It sounds like you need an adjustment in your formula, so we would love to send you a complimentary reformulated color designed to better suit your hair's needs. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the deep burgundy you're looking for. |
Didn't really deliver color as expectedAfter my first attempt with this product I didn't get the desired results. I called and sent an email without any response as to how to fix the botched color. Disappointed after high hopes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We apologize that we had not initially received your messages, but upon reviewing your account we see your colorist made personal contact with you. We then sent a reformulated complimentary hair color, which you now love! We're so pleased to hear we could deliver the results you were looking for. |
Not good for fine hair.The color was exactly what I wanted, but unfortunately it left my (fine) hair feeling very dry. I would therefore not use again, as the condition of my hair is important. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJit - We're sorry to hear your results felt dry. Our color is applicable for all hair types, and we'd love to help you with your individual needs. We will be reaching out to you shortly to offer assistance. |
Not the sameI normally love the way my hair turns out after coloring it, but this time the color did not stick to parts of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - We’re glad to hear you've enjoyed your overall experience, but apologize that your application delivered uneven results. We’d love to remedy this by sending you a complimentary reformulation to help you. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation. |
It doesn't cover my white hair. The last color was not what I wanted.Color doesn't grab my white hair no matter how long I keep it on. Last color wasn't what I wanted, The color doesn't even last 3 weeks. please cancel all further orders. 10 of 11 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
covered well but total wrong colourI have been left with copper tinges in my hair and my natural hair is usually ash toned. 9 of 10 people found this review helpful. Did you? |
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Response From Our ExpertsVickie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Last colorThe color was darker than I like. It needed more blonde. It looked like dull brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Being a licensed hairdresser I thought I would see what this was all aboutThe first problem I noticed choosing your natural hair color. The majority of the time the customer does not no their natural hair color. When selecting your color what you believe to be dark light red purple ect. May not be the same to the color specialist mixing your color that is why several times the color ends up too dark. It should be pointed out that if you have colored your hair this will not work if you want to lighten your hair you cannot use hair color to lighten pre colored hair that is why the new growth turns out one color and the ends are the same as they were previously. They should also inform people with long hair that they will need to purchase more than one bottle because it will not be enough to color all their hair. I purchased my color the directions given to put on my new growth or fine but whenever I pull color through the ends I do not use a 20-volume developer that damages your hair you only need to deposit color they should provide a lower volume developer to refresh your color on the ends. They should explain for people with gray hair that want good coverage around their hairline they should apply to the hairline completely and thoroughly first then proceed with the application on the rest of the hair. Not impressed with the shampoo and conditioner provided would recommend using what you know works well with your hair. Overall this is an average product not much different than purchasing your color at the drugstore. Downfall to this you don't get a photo of what the color looks like or a color swatch that you would be able to see in a hair salon. This is good for people that just do all over color don't expect anything great it's just average. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLydia - We apologize for any confusion regarding our service. As a custom service, every client is assigned a personal colorist to help with their selection once they complete their first order. We also design every product application and amount based on the client's hair, so first-time clients with long hair who need an allover application receive a free bottle for their ends with the appropriate developer. We hope this information is helpful and that you feel welcome to consult with your assigned colorist anytime in the future about your personalized experience. |