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Custom Color Set
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66,637 Verified Client Reviews |
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Not greatI was disappointed that the color wasn't what I wanted, and now after 1 week my greys are already showing through. I am very disappointed and will never buy again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Wasn't crazy about itColour looks a bit pinky tinged. I followed the instructions to the letter. Not happy with the outcome especially at a total cost of £21.95. I could of got a colour from the chemist for a fiver that came out nicer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Lovely colour but....Didn't blend away my grey hair. I have very minimal grey and thought the demi-permanent would do the trick....however the grey still shouted 'hello' loud and clear 😫. Otherwise the colour was lovely elsewhere. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
dissatisfiedthis color made my hair too orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIris - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color faded fastColor faded extremely fast. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecca - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
horribleMy hair felt horrible after using this hair colour I have never had my hair feel this bad after colouring it I have conditioned it 3 times and it still feels horrendous I am very unhappy with the results and won't be buying it again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFaith - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience |
Didn't really work..It's arrived on time which was great and I was super excited for it but it didn't really dye my hair red at all, it's not even tinted red. it just made it a darker, more solid brown. Kinda disappointed:/ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
First time was wonderful, first root touch-up not so much...First time I used the root touch-up product. Loved the initial app, but this first touch-up is not "sticking" as well, and doesn't have a the same shine - flatter and duller in appearance. Disappointed, as initially I thought thIs was going to be a game changer! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - While we're glad we impressed you, we apologize that you were not seeing as much coverage and shine. We would be happy to make a tailored adjustment for your hair's personal needs, so we've added a free order credit to your account per our Satisfaction Guarantee. We're committed to delivering game-changing, consistent results for you, and we look forward to delivering them. |
Not a conditioning hair colorI do not like the fact that I washed my hair twice and applied the conditioner provided. It still stained my towel, and that was towel #2 that had hair color stains on. Additionally, it was very drying and I did not like the quality of my hair post color. I will not continue with the esalon program - though I love the idea - it is not the quality I want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLee - We apologize that you experienced dryness and color transfer. We see that this best way to prevent both of these issues is in your Personalized Instructions, after your timing but before your rinse the color out. We'd love to replace your towel and restore your hair, so we'll be reaching out to you shortly. |
Flat colour and just as messy as any other home colour.If you think there is anything special about this then you will be disappointed. The colour is flat - nothing like any of the images around the site. It's as messy to do as any home colour. It costs twice as much and they want you to keep buying so keep your details online so you can't just forget about it as it'll turn up and you'll have paid - so beware of that and cancel between orders so you don't get caught out. Don't waste your money - for twice as much you can go to a standard local hairdresser - for half as much you can buy a box from Boots or Superdrug - either option is preferable. 23 of 25 people found this review helpful. Did you? |
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Response From Our ExpertsFaye - We apologize for any confusion regarding your service and we're sorry your color was not as dimensional as you expected. We see that originally, you signed up for scheduled deliveries at a 20% off discount and requested a color change for your next order, though you have now turned off deliveries. Your colorist has reached out to you personally to explain your color adjustment options based on your feedback, and we look forward to working with you to deliver the perfect experience. |