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Custom Color Set
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66,689 Verified Client Reviews |
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COLOR DID NOT MATCHMY HAIR COLOR DID NOT MATCH THE COLOR ON COMPUTER. My hair turned a really dark brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJayne- We’re sorry that your hair color came out differently than you were expecting. In reviewing your account, we see that your colorist has already adjusted you to a lighter color based on your feedback. We have added a non-expiring credit to your account. This will automatically apply to your next hair color shipment. We look forward to crafting you a custom reformulation that will provide your desired shade. |
First useThis is my first time useing this product and Im not happy at all with the color. very displeased. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair Color AverageDoes not last on gray. last two weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNora - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not even closeMy hair color came out dark brown with some red highlights basically 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatrena - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Couldn't get all the color outThe actual color turned out great but I had to wash my hair 6 times to get all the gel color out. I followed the instructions exactly and it stayed in my hair and made it feel sticky. I will not be purchasing this esalon color again. Way too much work!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJahnna - We’re sorry that your custom blended hair color left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Quality going down hillThe first couple times I ordered things were great. The last two orders were terrible, color faded VERY QUICKLY. I specifically stated I did not want a brassy look and that is EXACTLY what I got. Its unfortunate because I really thought I found a product that worked great for me. But the quality of the product is not the same from the first couple orders. I will just have to keep looking. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara - We apologize that your results had been coming out differently though we had not changed the color. Hair is personal and can change over time. We'd love to make this up to you with an adjusted complimentary reformulation per our Satisfaction Guarantee, and will be reaching out to you shortly. |
not my colorWay too much red/horrible red color. Not even close to what i expected or ordered. My color looks Fake 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamara - We apologize that your hair color selection turned out redder than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
No stars!!Worst experience ever!! Wrong color, not enough shampoo n cond. couldn't get it out of my hair. 4 different kinds shampoo and 2 washes per kind. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsN - We’re sorry that you were disappointed by the results of your color application. We see that there is a crucial step in your Personalized Instructions after your timing and before you rinse that is crucial to preventing this. We also see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Nice color. lots of complimentsI am having issue with extremely dry hair since using all these products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColeen - We're glad to hear you like your color and have been receiving compliments! We're sorry to hear your hair has felt dry and we would love to help. We will be reaching out to you shortly! |
Great if you want hair so waxy you can't brush it!I liked the color blend, however, my hair was disgusting for about 3 weeks after coloring. After washing my hair 9 times in 7 days (with clarifying shampoo) I had no color left. I loved the packaging and the instructions were easy to follow. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTandolyn - While we are glad you otherwise had a good experience, we’re sorry that your results felt waxy and for any difficulty you experienced in removing residue. We see that you have reached out to us and we helped guide you through a crucial step in your Personalized Instructions after your timing and before you rinse that is crucial to preventing this. We also see that per our Satisfaction Guarantee, we added a free order credit to your account. Your experience is important to us, and we look forward to delivering the perfect results for you. |