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Custom Color Set
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66,637 Verified Client Reviews |
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Where is the color?!I started with dark brown hair. Apply applying the custom hair I ended up with dark brown hair. No color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbby - We apologize that you did not see a difference after applying your color. We'd love to make a change for you, so we've added a complimentary hair color credit to your account, per our Satisfaction Guarantee. We’re committed to delivering results you can fall in love with, and we look forward to proving it to you. |
The color was different than imagined.It was a bit too red for my taste. I'm used to being a golden blonde. I don't think I would try again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBetty - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Lovely color but didnt coverI requested my natural color only brighter and better and you did it! Unfortunately the grays weren't affected at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney - We’re sorry to hear that your hair color did not provide you with the gray coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Orange not BlondeMy hair doesn't turn out blonde it turns out orange! Don't order from this company they never answer the phone so canceling your order is a nightmare! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - It is important that you be able to reach us, however our 8:00am-6:00pm office hours are on Pacific Time, so we recommend that if you call us outside of those hours you leave a voicemail or email us. We apologize that your hair came out orange and your results are very important to us. We see you already canceled redelivery and we will be reaching out to you to offer our assistance with your recent order. |
Still gingeryMy hair still ended up looking gingery. Cancelled my order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We’re sorry that your color wound up too red. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
color died as fast as boxes you buy at the dept storeI tried the color twice (both times were too dark) and first time the color faded. I left the color on the time that was directed. The second time i left longer then the instructions thinking the color would last longer (because i have thick hair) and it faded within a month. I emailed about the issue and never received a response. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair colorDid not cover my gray hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorie - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Did not workThe color did not work on my hair. My hair still black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMirely - We apologize that your color formulation came out differently than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Heavy wax residue- DisappointedI was very excited to try out esalon as I have seen this advertised in multiple places and it is very affordable. I was very pleased with the specialized instructions and specialized label on my hair dye bottles. Although I was extremely disappointed with the hair dye. I got permanent hair dye and It would not wash out of my hair and left massive amounts of wax in my long hair. My hair wouldn't even dry completely and was very sticky and waxy. I always dye my hair and have never had this happened until now. I will not be buying again. I read another review on here that this has happened to another customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany - We're pleased to hear you enjoyed the benefit of our specialized service and we're sorry to learn you felt a waxy residue in your hair. We wanted to bring your attention to a crucial step in your application that takes place after your timing is complete and before your rinse. Your experience is very important to us and we'll be reaching out to you shortly to offer guidance. |
coverage of gray rootsThis is the first time I used eSalon hair color and I have to say I was less then pleased with the results. It definitely did not cover my gray roots completely. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We apologize that your color did not provide proper gray coverage. We've added a free order credit to your account and we see that your colorist has already made the correct adjustments for you. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |