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Custom Color Set
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66,637 Verified Client Reviews |
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Dull colorI tried several times to get my color right but, it never changed. I wanted a nice chocolate with a hint of some red. I really like a mahogany color. It came out drab. I also ordered the gloss and all that was, was another color with 20 volume developer. my hair is completely dried out from it. This is my last order from e-salon. I really wanted to like it but, it justed didn't work for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re sorry that you were unhappy with the results of your color. We see that your colorist reviewed your comments and sent you a complimentary formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon! |
It covered the grey really well. Everything else looks about the same.I'm going to have to call you because there isn't enough room for me to explain & ask questions. Thank You, Cindy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - Thank you for your feedback. We'd welcome the opportunity to speak with your personally. You can reach our US office toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday. We look forward to hearing from you! |
Not satisfied with this productI want to cancel my subscription and do not want to receive anymore shipments 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We apologize that you were dissatisfied. We see that you contacted us and we helped you turn off your Color Plan and offered you a complimentary reformulation, per our Satisfaction Guarantee. Your experience is very important to us and we're happy to help any way we can. |
Colour kind to hairI did like the blond colour but it didn't cover my grey roots very well ,so have had the Colour reviewed, and my colourist has adjusted the formula. 0 of 0 people found this review helpful. Did you? |
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BrassinessI've made no changes to my hair and my last two shipments of hair color have pulled way too much warmth in my hair color. I never had this problem with my previous shipments. I had to purchase a toner over the counter to counter act the brassiness. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChantal - We apologize that your color was coming out differently despite no changes to the formula. Hair is personal and can change over time. We see that you reached out to your colorist and we send you a free adjusted hair color. We can't wait to see your results! |
First colour applicationThe colour was ok, but I think it would be better slightly lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - Thank you for your feedback. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Very good productsVery good products but my next shipping is in March and I already showing my roots, and I need the color lighter tham the one was sent. I showing my greys already 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDelia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your gray coverage and desired color. So we have credited your account for one complimentary hair color order. We look forward to providing you with a color that will provide the results you’re looking for. |
Not what was expected😕Color is very light and dull. Was hoping for more color. Not sure i will order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine- We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
gray did not cover well at allwhen I covered my roots they turned only red the rest is dark looks funny followed directions use bottle 1 on roots bottle two on length 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry to hear that your hair color came out differently than you expected. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order and we see your colorist has already adjusted based on your feedback. Again, we apologize you were unhappy with your results and look forward to delivering the right results for you! |
Did not cover grays.I was excited to try this hair color. I ended up being very disappointed with the results. I looked in the mirror and still saw my grays shining away. I had so much product on my head...there was no reason for grays to not be covered. I would not order this dye again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGinny - We’re sorry to hear that your grays were not covered. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better coverage. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |