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Custom Color Set
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66,637 Verified Client Reviews |
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Not really pleased with hair color.The color fades really quickly. Not really happy with it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
wanted to color the rootsbut the color was darker then my other hair so i colored all hair, which was possible as there was enough color and hydrogene peroxyd left. then - after 1 week my roots were grey again - well the coverage of my grey hair was sufficient on the first sight - but a week later it was washed away. application and supplies were very comfortable- but the color was slightly too dark and the roots still grey - so you get 3 stars 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicola - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
MY ends are not dark...I wanted to give this a try... someone told me they loved it. I love my roots, however my ends are much lighter and i don't like it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelena - We are sorry that your hair color turned out differently than you were expecting. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
HORRIBLEI rinsed my hair for over 20 min.. washed it 8 different times and the color would not come out of my hair. It was wax like and just disgusting. My hair feels so dry right now. I wont use this again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanesa - We’re sorry that your most recent hair color left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Product was openI did not get the chance to do my hair until this past weekend - Feb. 5. When I broke the seal on the box, the stuff in the squeeze bottle had leaked out because the lid was not tight. I took pictures if you care to see them. There was still enough to use it though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We are sorry to hear that your order arrived damaged! We are currently processing a complimentary replacement order for you. |
Horrible to work withIt took me 8 washes and 3 conditions with my own shampoo to get the icky sticky out of my hair. The shampoo that came with it acted like water. It never lathered before or after coloring. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeb - We’re sorry that your most recent hair color left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Un-happy hair(color)!I'd written you over a month ago to tell you I was unhappy with the previous haircolir shipment, as the results wrre WAY too dark, as compared to previous. I had NOT changed anything prior to that! I received no response but Now, you sent me another " refill" AND charged my VISA yet again! (NOT in keeping with your "100%satisfaction" guarantee! ) I am unsure whether you made any changes or not? Also, I am afraid the color will, once again, be darker than my original! Please send return instructions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn - We’re sorry to hear that your color came out darker than you expected. We have received your request for a lighter color. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
Color is great, but damaged hair.I love the color and have used it three times now. I have used the same hair products for years, but noticed my hair has become tangled and difficult to brush since using the E salon product. When getting my hair cut it was pointed out that all of elasticity is gone from my hair from the color product. I now have to spend extra to repair the damage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Pretty GoodI've only used it once, and the color is not quite right so I've asked for one shade lighter. It's very close though. I like the fact that there is more product versus what the box colors include, because I have long hair. I'll review again once I try the new color. 0 of 0 people found this review helpful. Did you? |
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Shortest coverage for grays...ever!Okay, I've tried my custom color - it is a great match and a nice color, which is what makes it even more disappointing - three times now. I apply as prescribed to cover my grays - and I'm 99% sure this is not user error - been doing this for a lot of years now. Each time, by the second day - without washing, mind you - my grays are showing around the edges. I don't know what might cause this, but it is frustrating to go from perfect coverage one day to not so perfect the next. It goes downhill from there. If you need serious gray coverage that lasts, this is not the product for you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCris - We’re sorry that you were disappointed by the results of your color application, and that it did not provide you were the gray coverage you were expecting. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |