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Custom Color Set
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66,637 Verified Client Reviews |
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My hair colorIt is fine but still did not cover all my grays at the roots.I would have loved it a bit lighter color. I do understand that I made the color choice but I appreciate it. It made my hair feel very thin , if that makes any sense. Thanks so much 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaggie - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
DarkkWay too dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsInez - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Dull and kit supplies less.Didnt have all the supplies with this kit, as previous ones. Color seems a bit drab. I am changing the color for next shipment. Hope that will help. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGlory - We are sorry to hear you were missing items in your kit! Please let us know if this happens in the future and we will be happy to send you a complementary replacement. We look forward to crafting your custom reformulation. |
Made my hair to dryAnd did not come out the colour i whated plus it was to dark. And the ladys got lovely shinely hair not dull like my. So I am disappointed with it not worth the money so can you cancel all my orders please 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color not as expectedThis is the first time I've disappointed in a color after a couple years of being a customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Does not cover Grey wellRoots turn out lighter than the rest, just isn't good at coloring the grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
not as good as beforeI don't know if the formulation changed, but the texture of my last hair color product seemed "drier" than it used to be, it didn't spread as easily in my hair. I like that it doesn't leak everywhere, but the consistency seemed different this time. I was also disappointed with the color itself. I specifically requested no red, and to neutralize the red, but my brown is definitely reddish. Normally, I really love Esalon, it's just this last order that disappointed me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNathalie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not really pleased with hair color.The color fades really quickly. Not really happy with it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
wanted to color the rootsbut the color was darker then my other hair so i colored all hair, which was possible as there was enough color and hydrogene peroxyd left. then - after 1 week my roots were grey again - well the coverage of my grey hair was sufficient on the first sight - but a week later it was washed away. application and supplies were very comfortable- but the color was slightly too dark and the roots still grey - so you get 3 stars 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicola - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
MY ends are not dark...I wanted to give this a try... someone told me they loved it. I love my roots, however my ends are much lighter and i don't like it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelena - We are sorry that your hair color turned out differently than you were expecting. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |