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Custom Color Set
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66,615 Verified Client Reviews |
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Did not cover gray competlyHad my Daughter apply the color as she works at a salon and know how to do this. followed all instructions, but there where still grays showing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We apologize that you were disappointed by the gray coverage of your hair color order. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
1st and only coloringI am happy with how the dark brown turned out, however I'm not happy with the product itself. I have never used a hair dye that burned my scalp and stained my skin so badly. I don't believe I will be ordering again unless I have someone to help me to deal with the drips and scalp stains. I'm disappointed because the color is exactly what I wanted, but it took 3 days and plenty of scrubbing to get the stains off, and yes I used the supplied stain protector and remover wipe. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca- Thank you for taking the time to share your feedback with us. We are sorry to hear that your hair color burned and stained your scalp. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We would also be happy to give you tips on how to prevent the color from staining your scalp. |
came out too darkNice color but too dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
hair colorHair color was brassy, white hair coverage came out like mousy gray. Color was un even, actually hair looked tiger coat. Was better after washing 2-3 Times. I was a hairdresser so I know how to apply haircolor. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Did not cover grayI do not have tons of gray. Just enough that it becomes noticeable. Color received was very dark, almost black. Gray hair turned light brown. Disappointing. Result was the same as store bought ones. Unhappy with my purchase. Will not order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJuliet - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Color result poorNot happy with product or company... requested to discontinue auto ship and was not honored 0 of 0 people found this review helpful. Did you? |
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Wasn't the right colorThe color did not come out how I wanted. I was looking for a more auburn color and what I got was a medium brown. The box came with 2 hair colors and I followed the instructions, but still not happy with the color. 1st time this has happened. Have been very pleased with the color until this one. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Very Pleasant Customer ServiceI have to give two stars for the wonderful customer service. Each individual I interacted with was a pleasure to speak with, receptive & followed through with whatever they said they would do promptly. However, my color change was from blonde highlights to my root base, with a hint of mahogany red. It was explained that the transition may take more than one service. This is because I needed a colorfill. The color was off though & quite red. I love red, but this was orangey red the more I looked at it. Also, my roots were dark brown. They sent me out a second color which would make my roots & ends the same color. I did a strand test & sadly there was no result. I sent pictures again showing the strand test result, or lack thereof. They did offer to make a new color mixture. At that point I did not want to stress my hair out anymore than it was. It seems my hair just does not take to this dye. The personnel are wonderful & the packaging is adorable with explicit directions. If you don't need a major change like I did you would probably love esalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Make the decision for me, despite me voicing my opinionI'll start by saying that the dye is very good quality, easy to use and rinse off my skin, and left hair soft after application. My complaint is that I felt my opinion on what I wanted to do with my hair was ignored in ordering this. I asked for an overall hair color, I had gotten my hair dyed at the salon, and they made my hair more of a red than a copper, and I wanted to re-dye my whole head the more copper color I selected. When my color was sent out however, I was told they only made me a dye to re-color my roots, and received a complimentary ends touch up with my first purchase, all of which only kept my hair the same color it was before based on my pictures. I still used the dye, and like I said, it's a quality dye, and the personalized instructions are great too. I just wish they hadn't overlooked what I wanted as much. Their professional opinion is very appreciated, but maybe some conversation before changing things completely and sending it in the future would be appreciated. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not for meThe color I received made my hair more of a red in color and was not pleased with it. It was suppose to be a golden blonde. I would like to cancel my account. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |