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Custom Color Set
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66,637 Verified Client Reviews |
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MehhhhThe color came out orangey, brassy, I'm not happy. Not sure what happened. My roots were gray, I supplied 2 pictures of my current color, and so I don't know why roots would turn out this way. I had to purchase another color product at Pharmacy to somewhat correct. I don't feel this is personalized at all, They just take information from the questions, but the questions were too general, they need deeper dive into a person's color situation to be "personalized" More question on the roots. You also need to look at the picture supplied. Not happy, you get 3 stars only because the packaging was adorable. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShirley - We’re sorry that you were unhappy with your color results. We would like to assure you that the more a client shares with us about their color and goals, the easier it is for our colorists, however pictures with filters on them make it difficult. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
grey coverageit's covered the grey but on first wash i noticed the grey is apprearing again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCeleste - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Did not work for meAfter using e-salon hair coloring products, I had noticed having more gray hairs than usual and I got crazy hair fall using the e-salon shampoo. Please do not buy this product and waste your time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristy - Thank you for your feedback. We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience |
Color was too darkI didn't like the color. It was black not brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDorian - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Tried 4 or 5 times would not cover gray.They tried, but the gray would not cover. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Great coverageThe reformulated color is good. Provides great coverage, but looking for ways to preserve the highlighting. Since coverage is so good, has a tendency to color the entire head, not just where it's applied. My hairdresser suggested I use Vasoline on the parts I don't want colored. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMidori- Thank you for sharing your feedback. One unique benefit of our service is that your Colorist can adjust your formulation based on your needs and give you personal color advice. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Losing that shineI have absolutely loved the convenience of having my hair color delivered to my home every 5 weeks ---- I travel alot for my career so it makes it convenient and easy to keep up the color by having home delivery; however, these past two applications my hair has not looked as healthy as the previous applications. Hair is frizzy and looks dry / damaged. Any suggestions? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- Thank you for sharing your feedback. We have gone ahead and reached out to you with suggestions for your hair care needs. |
A little disappointedI have high hopes on this product but unfortunately, it didn't really covered all of my gray hair. I followed the directions very carefully. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarilou- We’re sorry that you were unhappy with the coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Hair dyeWas way to light and didn't really find it differant from the dye I use from the store and find it easier to pick the right color your product was find. Well go back to the store brands because now my roots look like white hair that's not what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz- We apologize that you were disappointed by the coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Will not repurchaseThis was my 3rd time coloring with Esalon color over the last 6 months. The first two times, I was very happy with the color and the process. It left my hair feeling very nice. This time around, I applied the color per the instructions. The only difference this time was I changed the color. When I rinsed the color off, it literally took an hour to get the color out. It made my hair feel very rubbery and slick. I had to shampoo it 4 times. I think it totally defeated the purpose of coloring my hair and I had to use different shampoo because the little packet of shampoo they provide you wasn't enough to get the color out. After drying my hair, my hair is VERY damaged and fried (my hair was super healthy before this color application) and my hair feels very greasy. You also cannot tell I colored my hair. My roots and gray hair are still showing. So disappointed. Will be cancelling my auto ship. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJen- We’re sorry that you were unsatisfied with the results of your recent custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |