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Custom Color Set
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66,615 Verified Client Reviews |
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Hair dyeCancel my hair dye did not like it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaureen - We’re sorry to hear that you were unhappy with the results of your custom color. We see that you already reached out to us and we cancelled recurring deliveries. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
not permanentMy grays were completely showing after only 2 washes. Every time I wash my hair, the color comes out (my color is blue/black, so image that all of the shower!). Now my hair is multi-colored were the color came off, next to spot were it is still in. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
My latest hair colorThe product itself is fabulous but I am still not 100% happy with the color yet. Will be contacting consultant soon to speak about adjusting this once again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRose - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Still a little too red....Know red is hard to cover. Really want to get away from red hair and requested a darker brown but got a light brown that on top of red made a mid auburn color. Pretty but concerned it will end up brassy looking after a few weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIona - Thank you for your feedback. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results designed to control for brassiness. We look forward to hearing your feedback on this new formulation soon. |
HorribleThis turned my hair to straw. It actually DAMAGED my hair. Never again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Just okUnfortunately with the time my hair had a bad reaction. My hair starts to become oily so I have to wash it every day. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |
StainingThe color is flat and the staining on my scalp is unacceptable. I have been coloring my hair at home for years and have never experienced anything like this. I followed your ridiculous directions exactly and now have weird color patches at my temples from your color staining my scalp. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSteph - We apologize that your color came our flat and that you experienced staining on your scalp. Our experts suggest that in the specialized step you have between the timing and rinsing in your application, you concentrate on your scalp when massaging the color in. We would love to send you a reformulated color with more dimension per our Satisfaction Guarantee, and will be reaching out to you shortly. |
No gray coveredThis product did not cover the gray roots in my hair virtually at all. The kit itself itself is terrific idea but if it does not cover gray at all then it isn't worth much. Even if it did a great job of covering the gray with a tone that is similar to my hair color, I am not certain that it is affordable to most at $20 plus $5 shipping. On a positive note, I do like the shampoo sample and conditioner sample that came with the kit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRelissa - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Still need work on the stubborn grayThe 2nd time around the color was customized and it did justiced. However the 3rd one still the same as the very first one did not cover the gray well. I still see my gray. I did follow instructions as it indicated in the booklet. Please adjust appropriately like the second one. I was happy with that. Also I recommended my friend and she had the same problem with her gray. Over all I love the color it's rich and beautiful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNoorzeela - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
hair colorthe color sucked, not pleased at all................. 0 of 0 people found this review helpful. Did you? |