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Custom Color Set
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66,615 Verified Client Reviews |
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Grey not even touched!!!My hair is sticky and sooooooo bleached out looking. They grey at my temples not even touched!!! What a mess 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- We’re sorry that your hair felt sticky after your color application and did not cover your gray. Since you have expressed that you were unsatisfied with our product, we have gone ahead and explained how to return your order for a refund in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
For grey temples and centre partingVery fiddly to apply and seemed to take ages. Did not colour greys in my centre parting. Colour overall fine, but a bit flat and lacking dimensions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJS- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
hair colorcolor fades fast 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your complimentary reformulation and hope to provide you with a color that will provide longer lasting results. |
Very easy to useDidn't cover the gray for as long as I would have liked!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and send you a free reformulation. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Expected colorHmm, sad to write this review. My before hair color was dark brown and I wanted to get entirely copper colored hair from Esalon. The package and instructions came very professionally and i followed every details to how to color my hair. The result was I did not get copper colored hair and my previous color more likely to dominated on my hair. If i get how many percentage of copper from 100%, I would say 15% of copper color on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTuul - We're sorry your color was not as copper as you expected and we would love to help. Per our Satisfaction Guarantee, we have added a free order credit to your account and your colorist will offer suggestions for your reformulation. We look forward to providing a gorgeous copper color for you! |
Still not what I am looking for. Not satisfied at all.I had previously asked for my next color to be lighter. Instead it went to a darker brown moving away from the red. Looking forward to a refund. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We apologize that you were dissatisfied with your results. Our experts wish to remind you not to apply lighter color all over because this will darken your color, as color cannot lighten previously colored hair. We would be happy to offer a complimentary lighter color or a refund and will be reaching out to you shortly. |
little darkwould have like it a bit lighter 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorraine- Thank you for taking the time to share your feedback with us. We see that your colorist reviewed your comments and adjusted the formulation for your color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not bad...The color was fine and the process was easy but my hair needs more than an all-over color so it just wasn't right for me. I will say that I still see gray and I don't have much of it so if you're looking to cover your gray, I would try something else. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We're pleased to hear that you liked your color and the process was easy. Your individual needs are important to us and we can easily adjust for better gray coverage, so we have added a free order credit to your account. We will be reaching out to you shortly to ask more about your needs. |
Hair dyeCancel my hair dye did not like it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaureen - We’re sorry to hear that you were unhappy with the results of your custom color. We see that you already reached out to us and we cancelled recurring deliveries. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
not permanentMy grays were completely showing after only 2 washes. Every time I wash my hair, the color comes out (my color is blue/black, so image that all of the shower!). Now my hair is multi-colored were the color came off, next to spot were it is still in. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |