|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
Did not work for meDid not cover the grey nor was the color correct and in fact made my hair darker 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsElizabeth - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
SatisfiedLike my color but was too reddish and where my gray is , color was lighter 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDiane- We’re sorry to hear that your color came out lighter than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
ExperimentingMy first order I thought was too dark so I asked to have the next order lightened a slight bit. I find that the revised color seemed to fade faster than the first order (which I didn't like because it was too dark). So I'm contemplating what changes if any to make to my next order. I do like the convenience of receiving custom color by mail. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMichele - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Didn't cover the grayUnfortunately just trying to cover the gray was not enough. I think I need to go for a full coloring because the grays are too darn noticeable to me!!!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKari- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
not so crazy about my last shipment after color changeI'm still trying to get to the color I need. I sent in a request for alterations, but the color that was sent on Jan. 24th was worse than the previous one. The color was more one dimensional, and even more reddish/coppery tones than the previous one. I'm trying to decide whether to keep doing this since I do like the product, but I'm not sure picking a color long distance and online is possible and it's a little scary to keep trying to alter it! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHolly - We apologize that your hair color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Awful!Smell so strong on my hair it made me sick and color was awful 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLinda - Thank you for your feedback. We apologize for the strong ammonia smell. We truly value our clients and our goal is to become your preferred place to shop for superior beauty products. We’re constantly improving our service based on what clients, like you, are telling us. While ammonia has a strong smell, eSalon and other experts believe that it is a safer and a better choice than the substitutes that some other hair color companies use, such as Ethanolamine. |
A nightmareThis was the worst experience with colour I ever had!! And I dye my hair since about 30years! The colour is ugly and my hair is dry now though I used hair care afterwards!! Never again, thanks😡I will never order again here 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsClaudia - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Color was niceI liked.the color just not how my hair felt after using the shampoo and conditioner. My hair is very thick and course. And I'm sure the problem was me on how I did it. I prefer letting someone color my hair instead of.myself 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMichelle- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color Still Too DarkI see no change as to last time. I requested a more caramel colour and it was DARK. Still trying to fix it with hi-lights. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAbby- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
supposed to tone down the redI sent a message telling my stylist that i would like the color toned down in the red area and she gave me way way redder. ruined my hair...HOLY CRAP!!!!! BEWARE 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsVictoria - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |