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Custom Color Set
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66,591 Verified Client Reviews |
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Great coverageThe reformulated color is good. Provides great coverage, but looking for ways to preserve the highlighting. Since coverage is so good, has a tendency to color the entire head, not just where it's applied. My hairdresser suggested I use Vasoline on the parts I don't want colored. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMidori- Thank you for sharing your feedback. One unique benefit of our service is that your Colorist can adjust your formulation based on your needs and give you personal color advice. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Losing that shineI have absolutely loved the convenience of having my hair color delivered to my home every 5 weeks ---- I travel alot for my career so it makes it convenient and easy to keep up the color by having home delivery; however, these past two applications my hair has not looked as healthy as the previous applications. Hair is frizzy and looks dry / damaged. Any suggestions? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- Thank you for sharing your feedback. We have gone ahead and reached out to you with suggestions for your hair care needs. |
A little disappointedI have high hopes on this product but unfortunately, it didn't really covered all of my gray hair. I followed the directions very carefully. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarilou- We’re sorry that you were unhappy with the coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Hair dyeWas way to light and didn't really find it differant from the dye I use from the store and find it easier to pick the right color your product was find. Well go back to the store brands because now my roots look like white hair that's not what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz- We apologize that you were disappointed by the coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Will not repurchaseThis was my 3rd time coloring with Esalon color over the last 6 months. The first two times, I was very happy with the color and the process. It left my hair feeling very nice. This time around, I applied the color per the instructions. The only difference this time was I changed the color. When I rinsed the color off, it literally took an hour to get the color out. It made my hair feel very rubbery and slick. I had to shampoo it 4 times. I think it totally defeated the purpose of coloring my hair and I had to use different shampoo because the little packet of shampoo they provide you wasn't enough to get the color out. After drying my hair, my hair is VERY damaged and fried (my hair was super healthy before this color application) and my hair feels very greasy. You also cannot tell I colored my hair. My roots and gray hair are still showing. So disappointed. Will be cancelling my auto ship. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJen- We’re sorry that you were unsatisfied with the results of your recent custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Better and yet notLet me begin with this....I LOVE YOUR PRODUCT but more than that I ADORE YOUR CUSTOMER SERVICE. I am still havenjoy to have some tweaking done with color and coverage. The gray on temple and front hairline still don't seem to stay dark but better than first few. My other concern is that it being a more Golden color vs the red chocolate brown color I prefer. When first colored it has a deepness to it but it lightens quickly and to a a golden color. I know while continuing it will become the rich chocolate brown I am wanting. I truly love your service and appreciate all your assistance in making this fantabulous! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Unhappy with productThe color just wasn't for me. It was brassy and after a few shampoos it was orangish in color. I was sent an email stating that my credit is about to expire and I would like my money refunded to the address in which the color was shipped. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We're sorry that your color came out differently than you expected. We see that when you shared your feedback we issued a non-expiring order credit to your account and we apologize for any confusion of it with the Valentine coupon we emailed you about. We will be reaching out to you shortly to offer further assistance. |
Grey not even touched!!!My hair is sticky and sooooooo bleached out looking. They grey at my temples not even touched!!! What a mess 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- We’re sorry that your hair felt sticky after your color application and did not cover your gray. Since you have expressed that you were unsatisfied with our product, we have gone ahead and explained how to return your order for a refund in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
For grey temples and centre partingVery fiddly to apply and seemed to take ages. Did not colour greys in my centre parting. Colour overall fine, but a bit flat and lacking dimensions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJS- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
hair colorcolor fades fast 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your complimentary reformulation and hope to provide you with a color that will provide longer lasting results. |