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Custom Color Set
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66,637 Verified Client Reviews |
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DisappointedThis has to be the worst hair product I have ever used,I followed the instructions to the latter but my roots turned out darker than the rest if my hair,if only the product was as good as the advertising!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Waste of money.Faded very quickly, left my hair sticky, colour no better than normal brands. Also, cancelled repeat orders order after my first order, but I still got sent and charged for another one in Feb which I didn't want. Very unhappy, would not recommend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrudy - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not as advertisedI was quite disappointed with the results from my first order. I have lots of gold in my hair as well as grey and even some brassy tones which I mentioned when ordering. The products I received did very little to address these issues. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnia- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Not enough colorThere was not enough product to color my whole head. I followed the instructions to a t and my hair was distinctly two different colors because my hair had faded so much since the last color. Also, I had requested a slight color change and have not been notified that the color was ever changed. I would like to see more coppery red added to the color. I love the way my hair feels after using this product but was disappointed with the last two shipments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
way too dark for me....nice texture but the color was too dark ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
It doesn't last - I don't like itI've used this product twice now and twice my hair has gotten lighter. I've asked for it to be darker and it was in the beginning, but I think this is not a permanent product because my hair has gotten lighter and lighter. I will be stopping my delivery to go to a professional and have it fixed,. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie - We apologize that your hair color turned out lighter. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Great match, faded to graySuper easy process and perfect color match!! The application was easy and I'm happy with the result. Unfortunately, the color "rinsed" off of the gray strands after a week of washing. It coverered initially, but without lasting results I can't say whether or not I'll order again. I really want it to work because it's a great value, but I need my grays covered permanently! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Color ReviewI love the color unfortunately it faded very quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Too redI need to tone down the red and add more brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Did not work for meDid not cover the grey nor was the color correct and in fact made my hair darker 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |