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Custom Color Set
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66,637 Verified Client Reviews |
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not good grey coverageOnly took a few days for color to wear off certain strands, and now they're fully gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. |
hair colorI love the product, but it did not cover my gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim-We're sorry that your most recent color order did not provide adequate gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color is still too darkI love the tones but it is a shade to two too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- We’re sorry that you were not completely satisfied with the results of your color. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
liked the quicknessI liked how quickly the process was but the blend was far too dark. Perhaps i overestimated the amount of mahogany placed in my color. I followed the directions to the letter yet my hair came out close to black as opposed to having some golden and red highlights. I may come back and try again when i return to the states. I really like the concept. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
no gray coverageThe hair color doesn't cover my grays. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVeronica - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Feels like glue when you start rinsing itWhen I got in a shower to rinse the color, it felt as if I applied glue to my head. it was sticky and I could feel it on my scalp. I used many different store colors, but none felt like that. Color looks good, but I dont want to live through another "glue" experience. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLarisa - We’re sorry that your hair felt like glue after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Wish the color lasted LongerI'm not happy with the color fading after just 2 weeks. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not Bad but Not For MeIt's everything thing to color your hair., I like the kit. Sorry to say but it didn't cover the gray, plus I would going lighter It also dried my scalp and flaky. Will not use again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRobin- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Wrong colour sentI amended my order and still had my old colour sent, this is the reason I stopped shopping with eSalon in the first place😏 I'd heard lots of good about them from friends, maybe I'm unlucky haha 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We’re sorry that you were were sent your old color. We see that your colorist reviewed your comments and sent a complimentary adjusted replacement formulation to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
UnhappyThe day I did my hair I loved the color but it only lasted like 2 weeks. So when a cheap box color last longer than esalon that's very disappointing. I wish it would have last at least as long as the cheap stuff 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsShelley- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |