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Custom Color Set
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66,591 Verified Client Reviews |
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Completely darker than expectedI have mixed feelings. On the one hand I think the quality of the dye is great (great coverage and happy with the overall dyeing experience), the color is about 5 shades darker than what I was expecting based on the color I chose. I don't hate the color per se, but I am trying to adjust to the fact that it's darker than what I was aiming for. Not much I can do about. Will probably continue to use it and keep the color because I don't HATE it but I was disappointed and did receive unexpected results. Would recommend but with a tremendous caveat. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeredith - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not same color!The color you sent me was way darker than I have had the last two times. I think i will discontinue the color service from e-salon. due to inconsistancy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeb - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too much copperNot sure this is for me. Might try one more order with adjustment but if not right will cancel subscription 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Darken my hairWas really disappointed with my color. It was suppose to be a light blonde, but my hair turned out dark blonde. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKerrie - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not what I thought I'd getI asked for a chocolate brown with gold hews... I got black. I've used lots of over the counter products before this was far drippier than others. Won't use again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn-Marie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not what I wantedMy hair is RED! :( I have been really busy with unexpected family events going on and just got a chance to do my hair and it is not medium brown mahogany at all it is full blown RED! Not a very happy camper at the moment......:( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too darkMy hair came out almost black this time. I thought last time it was almost to the ash tint. Please fix it back to my first order I like it that color the best so far. I can not do ash tones or black it washing me out, I need it to be a warm color golden brown with red/mahogany color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
wrong color it was bozo redit was the worst color ever it was bozo red when you ask for a mahgony red I wouldn't even give it a 1/4 star I tried to stop them from continue sending phone call after phone call and they continue to send don't do it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Wouldn't sell me the right colorAfter a few months of using esalon, I had to have my hair stripped due to ashy residue from the color. I requested a change; they never responded. I kept using the color I had on hand, had my hair professionally lightened again, and a LICENSED stylist helped me select the correct color. Esalon REFUSED to sell me the requested color. I am no longer a customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Tried it outThe color match was great. The process/ instructions were good, no problem doing it exactly as directed. However, the end result was disappointing - none of the shine and good feeling of my hair color experience when it is done in a salon. The end result is dried out looking and the gray is already starting to show through again after a week. Disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry to hear that you were unhappy with the results of the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |