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Custom Color Set
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66,637 Verified Client Reviews |
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color to dark stillnice color but still to dark, no highlights, everything exact same color. I was looking for a few shades lighter and something that gives some highlights, really didn't care for the color at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVirginia- We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and turned off your service as you requested. Again, we’re sorry that you were unhappy with your results. |
Color was not close to what I picked out and ordered.Color was Not close to what I ordered. WAY too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Terrible to get outTook 3 showers until I ran out of hot water just to get it all out. That's with a high capacity water heater! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila- We’re sorry that you had a difficult time rinsing the color out of your hair. Since you were unhappy with your results, we have reached out to you to discuss your hair care needs and how we can best assist you, per our Satisfaction Guarantee. |
It was ok.It was ok but I found the colour very flat, there were no different tones as I have found when I have used another colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Nice colorColored nice. Didn't last as long as expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandi- We’re sorry that your recent order did not provide the best gray coverage. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Couldnt see color on hairI didnt achieve the color I wanted first time and it was hard to wash off. It leaves a very greasy residue, so make sure to wash of properly and in accordance to the instructions. Going to try again though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSalma- We’re sorry that you were unsatisfied with the results of your custom color the first time and that it was hard to rinse. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
bad hair colorit turned out real dark almost black, not happy with it at all/ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPenny - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
NOT HAPPY!I used the ends colour for the first time and it's fiddly and pointless. Hair didn't look a nice colour and had to go over it with a semi-permanent colour as I was so disappointed. Just want one bottle of colour next time thanks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
RatingThe color was a nice shade with highlights that I wanted. The only issue I have is that it doesn't cover the gray as I would like it too or what was stated. This is my 3rd time and I follow instructions as stated. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair colorI was not very impressed with your hair color. It made my hair dry. It did not cover that well either. I want to cancel my orders from here on out. I tried your product and I'm not happy with it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSonja- Thank you for sharing your feedback . We apologize that your color formulation did not provide adequate coverage and made your hair feel dry. We have reviewed your account and see that we have received your feedback and cancelled your service and refunded your recent order. Again, we’re sorry that you were unhappy with your results. |