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Custom Color Set
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66,591 Verified Client Reviews |
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A nightmareThis was the worst experience with colour I ever had!! And I dye my hair since about 30years! The colour is ugly and my hair is dry now though I used hair care afterwards!! Never again, thanks😡I will never order again here 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Color was niceI liked.the color just not how my hair felt after using the shampoo and conditioner. My hair is very thick and course. And I'm sure the problem was me on how I did it. I prefer letting someone color my hair instead of.myself 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color Still Too DarkI see no change as to last time. I requested a more caramel colour and it was DARK. Still trying to fix it with hi-lights. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbby- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
supposed to tone down the redI sent a message telling my stylist that i would like the color toned down in the red area and she gave me way way redder. ruined my hair...HOLY CRAP!!!!! BEWARE 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Product is really nice but my roots came out too lightThe roots came out too light almost reddish. I now did on my own some highlights to adjust a little bit the difference in color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValeria - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Didn't like the productNot the color I was looking for - probably my own fault, but won't order from the company because I can't tell colors on line. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJoy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Don't wish to buy againI put the colour on as per instructions. My hair has been on for one week and is two different colours, you can still see the difference between my roots and the rest of my hair. Also after 2 washes my grey hairs are losing colour and are visible again. Sad indeed but I don't think this product is for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Grey coverageI changed my color to a lighter color and now the grey hairs are not being covered up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWanda - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Colour has fadedA couple of things. Colour has faded and need more conditioner to be included 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Completely darker than expectedI have mixed feelings. On the one hand I think the quality of the dye is great (great coverage and happy with the overall dyeing experience), the color is about 5 shades darker than what I was expecting based on the color I chose. I don't hate the color per se, but I am trying to adjust to the fact that it's darker than what I was aiming for. Not much I can do about. Will probably continue to use it and keep the color because I don't HATE it but I was disappointed and did receive unexpected results. Would recommend but with a tremendous caveat. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeredith - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |