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Custom Color Set
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66,637 Verified Client Reviews |
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DripsI have very course grey and this product did not cover my roots. I do like the extras in the box eg.2 pairs of gloves,shampoo and conditioner,stain remover. My overall color is medium brown and this particular custom design made my hair too brassy and dry.I am aware that can be altered through trial and error but I do not feel it is worth the time.The overall consistency is very runny and the color dripped down my neck. Thank you for the opportunity to try but Iwill have to close my account. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMare - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
My hair is BRIGHT ORANGE! So uglyI followed the directions completely. This is NOT dark blonde with "pearl copper". My hair is a hideous bright orange red. It looks NOTHING like the picture on the website. I was expecting dark blonde with some red undertones. Either the colorist screwed up this 'custom color' or it's false advertising. My hair feels like straw and the ends are breaking off. I have to go to a salon now to fix this. I will never buy this again... I've had better color from a box at the drug store compared to this. Plus the smell is horrible. My eye were watering the entire time and I had to open four windows to get the smell out. I'm so angry that I'm going to have to bleach my hair to get this color out. If I knew it would be this orangy red, I never would have bought it. Put up TRUE "after" colors on the website models...or get better colorists. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather- We’re sorry that you were unhappy with your color results and you found the smell overwhelming. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not meColor was just not right for me. I figured the experts would let me Know it before hand. The product was great except gray Coverage Was not as long as expected. I forgot this was an automatic Ordering system SO I got charged and sent a duplicate order. I now have 2 boxes of dye for the future, that needs to be sent back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRonda- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Keep in mind that we can always adjust your formulation to better suit your needs. Again, we apologize that you were unsatisfied with your experience. |
No red on my hairMy hair turned darker than previously was. You can barely see red under direct sunlight. Big letdown. I sent an email to customer service earlier. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
color not holding???why----I am ready to cancel this order as color is not holding at all and that is not worth doing this process and spending money if color is not going to hold!!!!!/C Duncan 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCharlotte- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
The was problem with my color, it did not have the red/mahogany color this timeNot happy at all with my color this time, it did not have the red/mahogany color 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSofia - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Hair now 3 shades darker am mortified:( :( :( 2 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Gray coverageBeautiful, glossy, color with good Gray coverage at roots and temples, but will not cover Gray at sideburns well. 0 of 0 people found this review helpful. Did you? |
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color doesn't work for me...Sorry to say I cut off my auto shipment and want to cancel my subscription to esalon. The red color fades too fast but this time my color was more glow in the dark pink. Washing my hair removed the pinkish tone but roots are still pink. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Did not meet my expectationsI read so much before purchasing and my local hairdresser applied the colour for me so it was professionally done. But the front greys remain untouched and for this I'm greatly disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKerisha- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |