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Custom Color Set
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66,591 Verified Client Reviews |
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It doesn't last - I don't like itI've used this product twice now and twice my hair has gotten lighter. I've asked for it to be darker and it was in the beginning, but I think this is not a permanent product because my hair has gotten lighter and lighter. I will be stopping my delivery to go to a professional and have it fixed,. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie - We apologize that your hair color turned out lighter. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Great match, faded to graySuper easy process and perfect color match!! The application was easy and I'm happy with the result. Unfortunately, the color "rinsed" off of the gray strands after a week of washing. It coverered initially, but without lasting results I can't say whether or not I'll order again. I really want it to work because it's a great value, but I need my grays covered permanently! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Color ReviewI love the color unfortunately it faded very quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Too redI need to tone down the red and add more brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Did not work for meDid not cover the grey nor was the color correct and in fact made my hair darker 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
SatisfiedLike my color but was too reddish and where my gray is , color was lighter 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane- We’re sorry to hear that your color came out lighter than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
ExperimentingMy first order I thought was too dark so I asked to have the next order lightened a slight bit. I find that the revised color seemed to fade faster than the first order (which I didn't like because it was too dark). So I'm contemplating what changes if any to make to my next order. I do like the convenience of receiving custom color by mail. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Didn't cover the grayUnfortunately just trying to cover the gray was not enough. I think I need to go for a full coloring because the grays are too darn noticeable to me!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKari- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
not so crazy about my last shipment after color changeI'm still trying to get to the color I need. I sent in a request for alterations, but the color that was sent on Jan. 24th was worse than the previous one. The color was more one dimensional, and even more reddish/coppery tones than the previous one. I'm trying to decide whether to keep doing this since I do like the product, but I'm not sure picking a color long distance and online is possible and it's a little scary to keep trying to alter it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - We apologize that your hair color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Awful!Smell so strong on my hair it made me sick and color was awful 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - Thank you for your feedback. We apologize for the strong ammonia smell. We truly value our clients and our goal is to become your preferred place to shop for superior beauty products. We’re constantly improving our service based on what clients, like you, are telling us. While ammonia has a strong smell, eSalon and other experts believe that it is a safer and a better choice than the substitutes that some other hair color companies use, such as Ethanolamine. |