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Custom Color Set
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66,591 Verified Client Reviews |
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Feels like glue when you start rinsing itWhen I got in a shower to rinse the color, it felt as if I applied glue to my head. it was sticky and I could feel it on my scalp. I used many different store colors, but none felt like that. Color looks good, but I dont want to live through another "glue" experience. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLarisa - We’re sorry that your hair felt like glue after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Wish the color lasted LongerI'm not happy with the color fading after just 2 weeks. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not Bad but Not For MeIt's everything thing to color your hair., I like the kit. Sorry to say but it didn't cover the gray, plus I would going lighter It also dried my scalp and flaky. Will not use again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRobin- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Wrong colour sentI amended my order and still had my old colour sent, this is the reason I stopped shopping with eSalon in the first place😏 I'd heard lots of good about them from friends, maybe I'm unlucky haha 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We’re sorry that you were were sent your old color. We see that your colorist reviewed your comments and sent a complimentary adjusted replacement formulation to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
UnhappyThe day I did my hair I loved the color but it only lasted like 2 weeks. So when a cheap box color last longer than esalon that's very disappointing. I wish it would have last at least as long as the cheap stuff 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsShelley- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
DisappointedThis has to be the worst hair product I have ever used,I followed the instructions to the latter but my roots turned out darker than the rest if my hair,if only the product was as good as the advertising!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Waste of money.Faded very quickly, left my hair sticky, colour no better than normal brands. Also, cancelled repeat orders order after my first order, but I still got sent and charged for another one in Feb which I didn't want. Very unhappy, would not recommend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrudy - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not as advertisedI was quite disappointed with the results from my first order. I have lots of gold in my hair as well as grey and even some brassy tones which I mentioned when ordering. The products I received did very little to address these issues. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnia- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Not enough colorThere was not enough product to color my whole head. I followed the instructions to a t and my hair was distinctly two different colors because my hair had faded so much since the last color. Also, I had requested a slight color change and have not been notified that the color was ever changed. I would like to see more coppery red added to the color. I love the way my hair feels after using this product but was disappointed with the last two shipments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
way too dark for me....nice texture but the color was too dark ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |