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Custom Color Set
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66,591 Verified Client Reviews |
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Couldnt see color on hairI didnt achieve the color I wanted first time and it was hard to wash off. It leaves a very greasy residue, so make sure to wash of properly and in accordance to the instructions. Going to try again though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSalma- We’re sorry that you were unsatisfied with the results of your custom color the first time and that it was hard to rinse. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
bad hair colorit turned out real dark almost black, not happy with it at all/ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPenny - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
NOT HAPPY!I used the ends colour for the first time and it's fiddly and pointless. Hair didn't look a nice colour and had to go over it with a semi-permanent colour as I was so disappointed. Just want one bottle of colour next time thanks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
RatingThe color was a nice shade with highlights that I wanted. The only issue I have is that it doesn't cover the gray as I would like it too or what was stated. This is my 3rd time and I follow instructions as stated. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair colorI was not very impressed with your hair color. It made my hair dry. It did not cover that well either. I want to cancel my orders from here on out. I tried your product and I'm not happy with it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSonja- Thank you for sharing your feedback . We apologize that your color formulation did not provide adequate coverage and made your hair feel dry. We have reviewed your account and see that we have received your feedback and cancelled your service and refunded your recent order. Again, we’re sorry that you were unhappy with your results. |
not good grey coverageOnly took a few days for color to wear off certain strands, and now they're fully gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. |
hair colorI love the product, but it did not cover my gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim-We're sorry that your most recent color order did not provide adequate gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color is still too darkI love the tones but it is a shade to two too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- We’re sorry that you were not completely satisfied with the results of your color. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
liked the quicknessI liked how quickly the process was but the blend was far too dark. Perhaps i overestimated the amount of mahogany placed in my color. I followed the directions to the letter yet my hair came out close to black as opposed to having some golden and red highlights. I may come back and try again when i return to the states. I really like the concept. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
no gray coverageThe hair color doesn't cover my grays. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVeronica - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |