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Custom Color Set
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66,637 Verified Client Reviews |
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TerribleWas terrible. Had to recolor as it washed out in 2 days. Kind of glad it did wash out tho bc it was red at the top black at the bottom 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaryn - We're so sorry to hear your experience with our color left you feeling unhappy. We see one of our licensed colorists has already reached out to you to work with you on creating a different color. We hope we are able to help you find hair color perfection! |
faded too quickIt was great for a week, then it faded a lot. I use sulfate free shampoo and conditioner too. I 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not worth moneyPlease delete my account 0 of 0 people found this review helpful. Did you? |
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too darkThe color was too dark and left my hair dry and dull. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not as expectedNot as vibrant as I was expecting. I thought the colour was going to be noticeably more red/violet than it has actually turned out to be, so a bit disappointing! Still a nice overall colour though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheryl- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not long lastingI was not happy with my color. After 3-4 days it was fading and looked brassy. I do not wish for any more shipments. S.B. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShawn - We apologize that your hair color faded so quickly. Per our Satisfaction Guarantee, we would be happy to offer a complimentary reformulation or refund. We would also like to make you aware that swimmers who do not protect their color can expect their results to turn brassy and faded very quickly. Again, we apologize you were unhappy with your results and will be reaching out to you shortly. |
Not HappyI did not like how it made my hair feel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsG. Veronica - We’re sorry that your hair did not feel smooth after your application. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide beautiful results! |
First purchaseNothing great that I can't get out of a bottle anywhere else. Color was darker than expected and kinda dull 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We are sorry that your hair color turned out darker and duller than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color designed by your personal colorist to provide your desired results. So we have credited your account for one complimentary hair color order. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Color is fantastic, doesn't last long enoughI colored my hair exactly 2 weeks ago. The color is vibrant and beautiful. But it's already faded to the color it was before. And I bought the color shampoo and conditioner at the same time and have only used it so that didn't even help. This is most disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Wasn't what I asked forI wanted red, and requested an adjustment to my color before, to make it more red and less brown. The color was never adjusted to my liking, and as far as I can tell the two shipments after were the exact same color I requested to be fixed. I wanted red and got chestnut instead. It's not worth the money to get what I don't want. I won't be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelaina - We apologize that your adjustment was not the type of red you were expecting. We see that you provided a very helpful photo of your results and we'd love to send you a complimentary reformulation of the color you're looking for, per our Satisfaction Guarantee. We’re committed to delivering results you can fall in love with, and we look forward to proving it to you. |