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Custom Color Set
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66,591 Verified Client Reviews |
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Cancel all future ordersI am not happy with the product. It is different from how it looked on me when I came in to have my hair done. I would rather come in to see you guys then have it sent to my home. Please cancel everything 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZewdi- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. We have also reached out to you to see how we can best assist you. Again, we apologize that you were dissatisfied with your experience. |
Why me!!!Color doesn't last 0 of 0 people found this review helpful. Did you? |
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Thick hairIt's just too difficult to completely and evenly cover my own hair. The product itself is nice but I need eyes behind my head. 0 of 0 people found this review helpful. Did you? |
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Too brassy stillThis color created more red highlights even though you toned it down my scalp didn't burn but it's still looks too red. I probably go with just an ash blonde. I int understand why my first coloring came out exactly as I hoped then these last two months change 0 of 0 people found this review helpful. Did you? |
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would like a darker shadefaded quickly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Gorgeous color; burned my entire scalp☹️ nice color but burned my scalp 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRykki-We’re truly sorry to hear that you experienced a reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. |
DullI wanna cancel 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracey- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience. |
Product not good for meThis product did not work for me after 2 weeks of applying it my grey started showing. Salon hair color last longer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlma- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not Salon qualityI followed the step by step instructions and just like with store bought hair color, my roots and ends are about 4 shades different. It does not look anything like the color I picked out and the red washed out literally after the first wash (which I waited 3 days to wash for that very worry). Not impressed at all. I can get better results doing it myself at home with the stuff you can buy at Sally's and that's cheaper and you don't have to wait for it to be shipped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
UpdateHi the hair color was similar to product I already have, thought it would be different in more gold tones, it was a little dark than what I expected. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |