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Custom Color Set
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66,637 Verified Client Reviews |
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Didnt cover my graysHi - i just tried it yesterday and while it covered some of my grays, I'd say 75% are still visible. Did i do something wrong or is this not meant to cover gray hair? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Didn't coverI ordered the lightest blonde and it didn't even look like I colored my hair at all. I have pastel colored highlights in my hair and the dye didn't cover them they are still the same color. After applying the dye to my hair and good thing I ordered extra shampoo and conditioner because I had to wash my hair 4 times to get all the dye out of my hair. I have very thick hair & I clicked the icon when I was asked what type of hair I have, so that "extra" bottle of shampoo and conditioner was gone after I washed the dye out of my hair. This was a waste of money that didn't even work!!! I won't be ordering anything from esalon again!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHayleigh - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Fade awayFade away same as drugstore color. I had a overall color before now tips differ from top of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNeli - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
It was fine...I like the product in general, no after smell, hair seems not dried out, color stay longer than my previous product. But I gave feedback that I wanted to make a lighter color but I got exactly same color for the next shipment, a little bit disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTakako- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Strong odorStrong odor & stained my hands while shampooing my hair. 0 of 0 people found this review helpful. Did you? |
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ResultUnfortunately I did a skin test first and I found I had an allergic reaction to it so it is of no use to me x 1 of 1 people found this review helpful. Did you? |
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Gray comes back within days.I still end up with slightly colored gray hair. The gray returns in less than a week. I'm having to use more product for longer time and it burns. I would like to get a refund of at least the last 2 applications. Thank you 1 of 2 people found this review helpful. Did you? |
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Way too dark and plain block colourSorry guys won't be using this product again. It's way too dark for me as an older woman, (inspite of specific instruction to avoid washing out my skin tones). Also it's just come out as a plain block colour, no subtleties and no better than my usual brand. I do like the fact that there are no red tones though. Really disappointed sorry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPH - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
to light for meMy color still has a brassy hueband to light 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Ammonia Smell was strongAlthough the color worked out nice the ammonia smell was very strong almost overpowering 0 of 0 people found this review helpful. Did you? |