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Custom Color Set
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66,591 Verified Client Reviews |
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FriedI've only used one of the two colors I've received. I was sure I had timed the processing time accurately, but something went wrong because in the end I fried my ends. I must need a new timer. I love the color, but must cancel my membership because I don't have much hair to lose. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCody- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not my colorThis hair color was so light my grays came through in less than two weeks! Can't pay full price if this is how color fades! Disappointed!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanette - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Colour wasn't greatColour wasn't great and did not last very long 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPauline - We’re sorry to hear that your hair color did not meet your expectations and faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
5 starsI had horrible results! I'm done and rather pay $150 for professional. Completely dried out my hair and I followed instructions completely. Had to go in and have my hair treated after color with deep cleansing and conditioning. Then what really makes me mad is I stopped my auto-ship and just received another one in the mail today. No thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara - We apologize that your results felt dry and for any confusion as to why you received another shipment. Once an order has shipped, the USPS will deliver it even if any future orders have been cancelled. We'd love to help you with the parcel you received as well as with your dry results, so we will be reaching out to you shortly. |
Revised Hair ColorAfter getting initial review from colorist, some adjustments were made and shipped. I most likely won't use it after receiving it because I did not want an ASH color and that's what was sent without notifying me of the new color. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We're sorry to hear that our adjustment was still not to your liking. We see that our colorists heard your concerns, sent you a second adjustment, and that color worked great! We're glad to hear we were able to help you reach hair color perfection! |
Burned my head did not cover gray!Followed directions exactly. Burned my head. And dId not cover my gray. I would not recommend. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsMarie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color and that it did not provide the coverage you expected. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
Damaged my hairI've colored my hair with L'Oréal Preference for nearly 20 yrs with no issues. I tried eSalon for better gray coverage, which I did get. However, it fried my hair. I wash my hair once a week and only use heat a couple times a month. I have always babied my hair and am terrified at what has happened. My hairdresser and I are doing everything to save my hair, including having to cut it..... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsScarlett - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Very Difficult for long hairThis formula is very heavy and is very difficult for long haired women to put on and wash off. 0 of 0 people found this review helpful. Did you? |
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Change of formula not happyHi I finally had time to use the formula sent on January I'm not happy with the results it didn't cover my gray at all and the worst thing was it damaged my hair so bad it fells so horrible dry like never before I'm losing my hair in bundles every time a shampoo I'm terrified I don't know what happened please help what can I do to fix this 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAna - Thank you for bringing this to our attention. Your experience with us is crucial and we would love to help you. One of our licensed cosmetologists will be reaching out to you shortly. |
Cancel ordersPlease take me off auto ship I choose not to receive any more hair color not what I need for my hair color 0 of 0 people found this review helpful. Did you? |