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Custom Color Set
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66,591 Verified Client Reviews |
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like color but ends still an issueI've been disappointed that even thought this color is nice... my ends have yet again continued to fade back into a light reddish orange after this color that was a full color kit has faded. The reddish orange ends has become something that's hard to keep away ever since I started the red mahogany earlier last year. It just seems like my hair is only staying the solid color for half the time now and then the ends become an issue more than the roots. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKira- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
My experienceTried this several times. Terrible experience. I could not get it to rinse out. I washed my hair 5 times and I still had a waxy product in my hair. I also had more hair loss than normal. Never again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Needed more timeThe time frames were not good for my hair, it needed more time for grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYolanda - We're sorry to hear your first order did not apply the gray coverage you were looking for. We see we've already sent you an adjusted color formulated for better gray coverage. We hope we helped you find your perfect match! |
Two different colorsSO i've used eSalon a few different times. When I called after receiving the new color and having the two colors be VERY different I was told it was to help match my roots and my ends because they take color on very different. I followed the instructions and after it was finished and washed 2 times my roots and ends are VERY different colors. I'm not happy with these last shipment at all. I remember the last time I colored my hair it came in one bottle and I used it all over and it worked perfect. I paid A LOT more for this round and VERY unhappy with finished product. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMaggie - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Good Product not the right ColorMy hair has significantly lightened since I began using Esalon. It is almost all white and grey now. The color you sent is just too dark. Even after asking a couple of times to have it lighter, it is still too dark. Unfortunately I am not able to use it and have to look elsewhere for the lighter blond that will better blend with my natural color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherrie- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
TerribleWas terrible. Had to recolor as it washed out in 2 days. Kind of glad it did wash out tho bc it was red at the top black at the bottom 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaryn - We're so sorry to hear your experience with our color left you feeling unhappy. We see one of our licensed colorists has already reached out to you to work with you on creating a different color. We hope we are able to help you find hair color perfection! |
faded too quickIt was great for a week, then it faded a lot. I use sulfate free shampoo and conditioner too. I 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not worth moneyPlease delete my account 0 of 0 people found this review helpful. Did you? |
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too darkThe color was too dark and left my hair dry and dull. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not as expectedNot as vibrant as I was expecting. I thought the colour was going to be noticeably more red/violet than it has actually turned out to be, so a bit disappointing! Still a nice overall colour though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheryl- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |