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Custom Color Set
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66,591 Verified Client Reviews |
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Not impressed.My first order was nice... but the color on ends faded in a week. So I gave this another try. Not impressed. It wouldn't let me redo my quiz.... only adjust the color. The colorist seemed to get what I was asking for. But the color what not what I wanted. The tone was close but not close enough. Plus the ends they say only leave on 5 minutes! The last time I did this the color faded in a week! Plus that's just not long enough. I'm not impressed. Color is ok... but I feel like I wasted my time. This is just not what I wanted. Not sure if I would give this a 3 time. It's nice they take the guess work out... just not sure if worth the money. I feel if your unsure of color... may be better to go to a real stylist. That way they can fix it if your not impressed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKate - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Roots still not coveredMy roots still were darker than the rest of my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
HorribleYour product ruined my hair !!!! I had to go to a salon so they can fix it 😡 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexcys - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that you reached out to us with your feedback and we have credited your account with one complimentary hair color credit. Your results are important to us, and we look forward to providing the right results for you, per our Satisfaction Guarantee. |
Color is too darkColor was too dark maybe I didn't describe my color well enough. Very fast shipment 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoshua- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Color was not what I expected.The color did not cover gray and had to go to salon to fix. I also did not like the dry shampoo. Please cancel my account. Thanks! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We're sorry to hear that your color did not have proper gray coverage and that you were disappointed with our Without A Trace Dry Shampoo. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a better experience soon. |
Very DisapointedThis order never reached to me. Please delete my account as I am payed but never received it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBucur - We're sorry to hear you didn't receive your order! It appears that we've already reached out to you regarding your missing hair color and resolved this issue. Thank you for your patience and understanding. |
Not much conditioner included but I did like the colorThe small packet of conditioner included was barely enough to cover my hair. It did not leave my hair silky soft like the conditioner included in store boxed hair color. Also, I would get enough conditioner that I used once a week for several weeks. The color was great. 0 of 0 people found this review helpful. Did you? |
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i tried but maybe noti'm sure your product is great but i feel this is not for me. i gave it a try and i don't feel happy about the outcome. 0 of 0 people found this review helpful. Did you? |
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doesn't fry hair but Soft black with Blue doesn't come out blackI've been dying my hair Blue Black for years (either redken shades EQ in onyx or Paul Mitchell jetSet) Wanted something cheaper and figured you can't ruin black hair with black dye so I'll give this a shot PROS: does not dry out your hair CONS: ordering soft black with extra blue (they gave me 50/50) and my hair is actually a lighter shade of black than what it was before I dyed it. The last time I dyed my hair was 2months ago and it came out more of a dark brown with NO blue tonight. I won't use this again but gave 3 stars because it doesn't fry your hair i wish i could upload a photo here. 0 of 0 people found this review helpful. Did you? |
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It was okA couple days after I did the color, I could see a line from , I am assuming, hair growth. Diappointed to have a line around the crown of my head. The other times have been fine. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We're sorry to hear your results did not come out as you expected. Hair does not grow so quickly that you should see that line only a few days after coloring, so we would love to help with a complimentary reformulated color. We will be reaching out to you shortly, per our Satisfaction Guarantee. |