|
Custom Color Set
|
66,566 Verified Client Reviews |
|
Sort by: |
|
It was fine...I like the product in general, no after smell, hair seems not dried out, color stay longer than my previous product. But I gave feedback that I wanted to make a lighter color but I got exactly same color for the next shipment, a little bit disappointed. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTakako- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Strong odorStrong odor & stained my hands while shampooing my hair. 0 of 0 people found this review helpful. Did you? |
|
ResultUnfortunately I did a skin test first and I found I had an allergic reaction to it so it is of no use to me x 1 of 1 people found this review helpful. Did you? |
|
Gray comes back within days.I still end up with slightly colored gray hair. The gray returns in less than a week. I'm having to use more product for longer time and it burns. I would like to get a refund of at least the last 2 applications. Thank you 1 of 2 people found this review helpful. Did you? |
|
Way too dark and plain block colourSorry guys won't be using this product again. It's way too dark for me as an older woman, (inspite of specific instruction to avoid washing out my skin tones). Also it's just come out as a plain block colour, no subtleties and no better than my usual brand. I do like the fact that there are no red tones though. Really disappointed sorry 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPH - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
to light for meMy color still has a brassy hueband to light 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDawn - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Ammonia Smell was strongAlthough the color worked out nice the ammonia smell was very strong almost overpowering 0 of 0 people found this review helpful. Did you? |
|
No better result than a shop bought dyeVery expensive for no better results than a shop bought dye. Was unaware that I had signed up to have the product sent to me every 6 weeks - and only received an e-mail when the next one was shipped so too late to cancel. 1 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSusan - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Disappointed!I didn't realize it was auto delivery!!! I didn't like it...must have been in the fine print. No email to say it was coming. I want a refund!!!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSusan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not impressed.My first order was nice... but the color on ends faded in a week. So I gave this another try. Not impressed. It wouldn't let me redo my quiz.... only adjust the color. The colorist seemed to get what I was asking for. But the color what not what I wanted. The tone was close but not close enough. Plus the ends they say only leave on 5 minutes! The last time I did this the color faded in a week! Plus that's just not long enough. I'm not impressed. Color is ok... but I feel like I wasted my time. This is just not what I wanted. Not sure if I would give this a 3 time. It's nice they take the guess work out... just not sure if worth the money. I feel if your unsure of color... may be better to go to a real stylist. That way they can fix it if your not impressed 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKate - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |