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Custom Color Set
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66,566 Verified Client Reviews |
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I was sent a color with the wrong undertoneAfter turning my hair orange and giving me hot roots last month I carefully detailed in a series of emails how I wanted my hair to look the following month. I was sent exactly the undertone I asked not to receive and my color was horribly unflattering. I then called someone and spoke with them trying to resolve the issue but my hair is now damaged and I've been sent colors that are clearly not mixed for me over and over again and not to my specifications ( i.e. "I would like this medium golden brown slightly more golden" and then being sent light golden brown. ) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeah - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Rashthe color caused me a rash in my scalp. Bumps that burn and itch. The color was nice and shiny but was not able to continue using it. Not good for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYadira- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Didn't cover my grayThis is my 3rd order. None of the 3 orders have worked for my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
last order - not GOOD?!?!?!?!I am uploading a new picture. I am disappointed with it. My hair is all one color, no visible highlights. I did ask for a darker color, but i wanted to keep the highlights the same. Is there anything we can do? I look like I bought a box of color from walgreens, all one color! UCK!!! Help if you can............... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamelia - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
My coloristMy grey came back within two weeks the roots and edges 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We're sorry that your most recent color order did not provide you with the gray coverage you were expecting. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Do not likeNot the right colour at all very unhappy do not want a second delivered . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not the color for meThis color is great to match my overall hair color but I wanted to be lighter as more golden. This was truly not what I wanted when I made the request for my color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
ConfusedThe color came out way to dark.....it covered the roots and in most places it turned out even.....but way darker than the color should have turned out. It turned out way more dark brown than the copper color that was shown when ordering. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanna- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Outcome Was Far From What I ExpectedPositives: product was very easy to use and of a good usable consistency Negative: the colour was far from what I wanted, it turned my lightest hair colour steel grey! It also left my hair feeling really dry despite using the conditioner provided. Disappointingly, its really not for me in any way. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuth - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Didnt cover my graysHi - i just tried it yesterday and while it covered some of my grays, I'd say 75% are still visible. Did i do something wrong or is this not meant to cover gray hair? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |