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Custom Color Set
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66,689 Verified Client Reviews |
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Jet black disaster!My hair is still black, I don't know how I'm going to be able to change the color! The color was wrong so I went from brown hair to black! Coloring my roots will just make the rest of my hair darker. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsC.R. - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Last colorWas a little upset it didn't hold it color this time was out before 2 weeks. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsAnita- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Shade/rootsI like the overall color but after a few washes. I wish my roots weren't so light brown as it frames my face and makes me look older. Can we make the overall result less brown? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not what I expectedIt was great getting my own little salon via mail. However, the final color was not what I expected or what the picture/model showed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Poor gray coverageI was disappointed by the gray coverage. I was really clear that I wanted this to cover my gray roots and it did for a few days and it started to let the gray show through, and I use haircare products for colored hair. The rest of my hair, where I pulled it through, was a lovely color but I bought this specifically for the gray coverage. On another note, I think your packaging is great and makes the coloring experience feel special. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSloane- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
NiceI really like the color and the way my hair feels for weeks but after the 2nd week, my greys where showing again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOfelia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
not the color I wantedI was not happy with the color from my kit. It did not look anything like I expected 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMellissa - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
No-noRoots ended really dark..no chocolate color...looks black and now I have 2 tone hair. Front looks black and some sort of chocolate on the back. Definitely not happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Custom Color for Brown/Auburn HaircolorI liked the box with the instructions and stickers,. The hair color was perfect for a week or two and then the greys began to show as with any color that I can pick up at any retail store!!! So I must say I was not impressed with the color lasting any longer than any other brand of color. I was really not impressed with the highlighting golden....it washed out the color of grey....much too light for my liking!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Doesn't wash out easilyI like the idea of the product, the customer service is really great and I'll keep a box for the occasion time I can't get over to the salon. My issue came with the product when it was time to wash it out of my hair. It had a strange plasticizing effect near my scalp and was very difficult to wash out, with several shampoos needed before I felt comfortable. I wondered if I had left it on too long and so I was even more careful with directions and time during my next color cycle. The exact same thing happened. It didn't seem to do any damage but it was alarming and made me slightly distrust the product. I asked a couple professional colorists if this was common with certain types of color and the said no. I also asked for "more red, a little brighter" on my second try but my coworkers said my hair was more brown than normal. The color was nice, just not what I had asked for. I won't be using this on a regular basis like I had planned but for occasional all fill-in it's fine. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - We’re sorry that you were unsatisfied with the coverage of your custom color and made your left your hair feeling gummy Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |