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Custom Color Set
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66,591 Verified Client Reviews |
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Horrible Gray CoverageIt's been two weeks since my color treatment and my hair has returned to it's normal color. The color treatment lifted on my gray after just a week. I would NOT recommend this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaisy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Never got my first order :(My first order #3328721 I never got. It was for hair color and professional tool kit for $26.95. :( Then I finally get the color Only, no kit and for $20.00 for only color. Not very happy at this point!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina- We're sorry that you didn't receive your first order. Upon reviewing your profile, we see that we sent you a replacement order free of charge with the missing items. We look forward to delivering the right results for you. |
Finally received my order...But I didn't like the color. It made my skin tone look orange. If you're going to order this make sure you know what color you want. Don't ask the color specialists to tweak one for you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry that you were unsatisfied with the results of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
NEVER AGAINTried this hair color once and that was enough. Worst hair color product I've ever used. You get two sets of bottles - one for roots and one for ends. First, it's not very easy to separate those out on your own head all over your head. Some things really are better left to stylists. The smell of the first bottle was fine. The fumes from the second were horrendous! Good thing it only needed to be on for 10 minutes because it was nose burning bad. But the worst was yet to come. Followed all the instructions then got to the wash, condition, and rinse phase. Seems simple enough, right? Wrong. As I was washing this stuff out of my hair, I noticed that my hair felt weird - hard to describe but sort of wavy and stiff and my head felt sort of numb in a way, just strange and not like I've experienced before. When I finished washing, my hair felt tangled and just bad. So I conditioned thinking that would make it silky smooth like my hair usually is after coloring. Nope. It still felt bad. But it gets worse. As my fingernail ran over a part of my scalp, I noticed something was congealed/gummy in my fingernail. I ran my nails over another area and got the same. My whole head had a gummy coating. Needless to say, I was freaking out because I wasn't sure if my scalp was rubbing off as I tried to scrape this gunk off or if the products had somehow congealed on my head despite a very good rinsing. And the residue in my tub was pretty bad - even the shampoo wouldn't get rid of the excess color in my hair like it says it will. But that gumminess!! It was horrible, frightening, and inexcusable. I washed again. Still there. Meanwhile I had my family check online and lo and behold, this isn't uncommon. I called support and they were very nice but that doesn't make up for the problem. Not enough characters to finish this story but suffice it to say a day later it's still gummy and my hair feels dirty. NEVER AGAIN. 119 of 124 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
What is advantage?I tried this product after a positive review in Allure which makes me now wonder if it was an advertorial. The packaging was nice but you still need a good product. The product left my fine blonde hair feeling like wax. It took 3 shampoos (one with a body wash) to get rid of the waxy feeling. The color was dull and not close to the picture I submitted. After using a drug store product, my hair is shiny and has body. Plus the box color is accurate. And I don't pay shipping. The price for this product is not bad if it delivered good color and nice looking hair. And the concept of "salon" quality color mixed for you and delivered to your home is appealing. Given my experience, I wouldn't use this again. 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
The color I chose is darker than expected. I don't like the overall flat color.I followed the instructions to a tee however my desired color is so dark. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your need |
Greasy HairThis product overproceesed on my hair. Many areas that feel extremely greasy. Running back to my colorist with tail between my legs. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry that you were unsatisfied with the results of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
*2nd review, same as the first, very disappointed*I have colored red hair. I have naturally brown hair. When my roots grow in, they are dark, brown. I keep being sent root color that is basically BROWN. WHY? I am trying to cover the roots and make my whole head red, not have darker roots. Second formulation that you sent is almost the same as the first. Will probably not reorder. 0 of 0 people found this review helpful. Did you? |
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dull colori havent cared for the hair color, ts pretty dull. ive been pretty distraught because my husband died and should have stopped sooner, now they are shipping another order i dont want. also they are too expensive. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherri - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Cancel subscriptionI enjoyed your products but ended up looking like s calico cat with the last coloring of my hair...dark in some spots ...red in others...I colored my hair (it's light brown ) and my boss asked me if I was going for the red head look. Needless to say I was embarrassed. Please cancel my subscription immediately. Thank you, Kelley Panko 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelley - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |