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Custom Color Set
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66,637 Verified Client Reviews |
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not usedHaven't used it yet. 0 of 0 people found this review helpful. Did you? |
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Made my hair very stickyI really love the color of my hair but I have never had a hair color make my hair feel sticky. I don't know what to do to make it feel soft. I have rinsed it twice and have even used my own conditioner and it still hasn't worked. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConnie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Light brownI ordered a light brown and my hair turned a dark brown. The procedure was easy enough to do but not happy about how the color turned out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
DisappointedIt had a very harsh smell while mixing the stuff together, while trying to wash it out in the shower it was very stiff and very hard to wash out my hair is still hard and stiff and I had to use my fingernails to scrape up the stuff off my scalp I'm very unsatisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Okay for first timeThe color came out pretty nice near the ends but my roots - halfway through came out more red brown/brassy that I had wanted since I originally wanted a medium ash brown. I will probably ask to readjust to color next time to get more of the color I was hoping for. Good first experience though! 1 of 1 people found this review helpful. Did you? |
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I am a bit disappointedI am a bit disappointed with the product as when I wash my hair the blackness of the colour is still there even after 5 weeks, root of my hair is also black which means when I touch my hair my nails are getting black for the first 4 weeks, is not very pleasant feeling! They have changed the colour of my next order and I hope that would change the result for the next time. Nevertheless, very quick response from their customer services, which is good! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNecla- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Burned my scalpI can't give this a positive review as it chemically burned my scalp. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCassandra - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
DisappointedI was disappointed. Color was pretty but washed out after 2 shampoos. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosalynn- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
ColorColor was way too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
COLORDid not like how the color turned. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |